# Internet connection or VPN issue getting on chat **URL:** \ **Category:** Help\ **Created:** [April 8, 2025, 8:11am UTC](https://forum.cursor.com/t/internet-connection-or-vpn-issue-getting-on-chat/76504 "2025-04-08T08:11:57Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![NSCodeRover](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/nscoderover/32/45235_2.png) [@NSCodeRover](https://forum.cursor.com/u/NSCodeRover)\ **Post date:** [April 8, 2025, 8:11am UTC](https://forum.cursor.com/t/internet-connection-or-vpn-issue-getting-on-chat/76504/1 "2025-04-08T08:11:57Z")
Hi team, I’ve been using Cursor successfully for the past two days on my office laptop without any issues. However, starting today, I’m consistently encountering the following error: > **Connection failed. If the problem persists, please check your internet connection or VPN.** Here’s what I’ve already tried: - Disabled HTTP/2 by setting `cursor.general.disableHttp2` to `true` - Cleared cache and local data - Tried logging in with a different email - Switched networks (Wi-Fi and mobile hotspot) - Verified my internet connection is working fine Despite these steps, the issue persists. I’m suspecting that Zscaler or another corporate network policy might be blocking the app, but I’m not entirely sure. Would appreciate any guidance or suggestions on how to resolve this. Thanks in advance! ---
**Author:** ![NSCodeRover](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/nscoderover/32/45235_2.png) [@NSCodeRover](https://forum.cursor.com/u/NSCodeRover)\ **Post date:** [April 8, 2025, 10:00am UTC](https://forum.cursor.com/t/internet-connection-or-vpn-issue-getting-on-chat/76504/2 "2025-04-08T10:00:07Z")
@danperks ---
**Author:** ![danperks](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/danperks/32/19087_2.png) [@danperks](https://forum.cursor.com/u/danperks)\ **Post date:** [April 9, 2025, 4:57pm UTC](https://forum.cursor.com/t/internet-connection-or-vpn-issue-getting-on-chat/76504/3 "2025-04-09T16:57:32Z")
Hey, have you got a request ID you can send over? That’ll help us know more here. ---
**Author:** ![NSCodeRover](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/nscoderover/32/45235_2.png) [@NSCodeRover](https://forum.cursor.com/u/NSCodeRover)\ **Post date:** [April 10, 2025, 3:56am UTC](https://forum.cursor.com/t/internet-connection-or-vpn-issue-getting-on-chat/76504/4 "2025-04-10T03:56:57Z")
Connection failed. If the problem persists, please check your internet connection or VPN (Request ID: cd270699-a116-4263-9371-1cdc0a2e07c9) Please check as soon as possible. Cursor Pro has not been working for several days, and my subscription is going to waste. I also mailed multiple threads regarding this. ZScalar policies upgraded on corporate laptop. @danperks ---
**Author:** ![DavidLerner](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/davidlerner/32/48152_2.png) [@DavidLerner](https://forum.cursor.com/u/DavidLerner)\ **Post date:** [April 18, 2025, 2:23pm UTC](https://forum.cursor.com/t/internet-connection-or-vpn-issue-getting-on-chat/76504/5 "2025-04-18T14:23:35Z")
Same. I’ve also uninstalled and reinstalled and turned off SSL self-signed certificate checking ---
**Author:** ![system](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/system/32/99069_2.png) [@system](https://forum.cursor.com/u/system)\ **Post date:** [May 18, 2025, 2:23pm UTC](https://forum.cursor.com/t/internet-connection-or-vpn-issue-getting-on-chat/76504/6 "2025-05-18T14:23:51Z")
Closed on May 18, 2025, 2:23pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.