Just got an error, the cursor app isnt working properly stops after a few toughts

Support Bug Reports
1

Title says it all but here is the report

Request ID: 4b507486-2865-4ce5-b53b-0da686bfeba0
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}

2

Hey, thanks for the report.

This is a known issue with connecting to AI models. Try these in order:

  1. Disable HTTP/2: Settings CTRL+, → search “HTTP/2” → enable “Disable HTTP/2” → restart Cursor and try again in a new chat.

  2. Disable MCP servers (if you use them): Cursor Settings → check the MCP section and temporarily disable all servers.

  3. Run Network Diagnostics: Cursor Settings → Network → Run Diagnostics → send a screenshot of the results.

  4. Test without extensions: Run cursor --disable-extensions from the command line and try again in a new chat.

  5. Create a new chat.

If nothing helps, please send:

  • A screenshot of the Network Diagnostics results
  • Your Cursor version (Help → About Cursor)
  • Whether you use a VPN, proxy, or Zscaler
  • Any errors from Help → Toggle Developer Tools → Console

Let me know what worked.

3

Yes I tested it on new chat, after restarting and it worked forgot to mention it here it was litteralt 2 minutes later :heart:

4

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