Paying on demand today to get my work done … but the models dont react anymore! whats the problem? Any refund to customers that pay a lot and get interrupted in the middle of the work?
Hey, sorry about the trouble. A few things that would help narrow down what’s happening:
- Which model are you trying to use?
- What exactly do you see? Is it an error message, a timeout, or does it just spin forever?
- Try running diagnostics: Cursor Settings > Network > Run Diagnostics, then share the results.
Also worth trying as a quick fix: start a new chat and try a simple prompt to see if it’s still stuck.
For refunds for failed on-demand requests, please reach out to billing support at [email protected] with details on which requests failed, and they can look into it for you.