Models not available

Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

i keep getting a message saying models are not reachable so im having to use codex instead of cursor agent. doesnt look like a glitch bcs its been more than a day. is this your way of rate limiting? if so , just say it in the UI so we can move on to other solutions.

Steps to Reproduce

just try to chat with any cursor agent

Request ID: ee144065-1d8f-49f6-9c3c-05a97083ab0e
{“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the model provider”,“detail”:“We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment.”,“additionalInfo”:{},“buttons”:,“planChoices”:},“isExpected”:false}
ConnectError: [unavailable] Error
at IQc.$endAiConnectTransportReportError (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6330:408409)
at cPo._doInvokeHandler (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6946:21873)
at cPo._invokeHandler (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6946:21615)
at cPo._receiveRequest (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6946:20377)
at cPo._receiveOneMessage (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6946:19194)
at hPt.value (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6946:17286)
at Ce._deliver (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:2962)
at Ce.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:49:3283)
at qmt.fire (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:6315:12156)
at MessagePort. (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:8969:18439)

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Version: 2.1.6 (Universal)
VSCode Version: 1.105.1
Commit: 92340560ea81cb6168e2027596519d68af6c90a0
Date: 2025-11-20T03:38:22.386Z
Electron: 37.7.0
Chromium: 138.0.7204.251
Node.js: 22.20.0
V8: 13.8.258.32-electron.0
OS: Darwin arm64 24.6.0

Does this stop you from using Cursor

Yes - Cursor is unusable

2

Hey, thanks for the report. The “Unable to reach the model provider” error is usually related to network connectivity issues. Let’s take a look:

Run network diagnostics:

  • Cursor Settings → Network → Run Diagnostics

Try a new chat - sometimes creating a new Agent chat fixes the issue

Other things to check:

  • Are you on a VPN, corporate network, or using a firewall/proxy? These can interfere with the connection
  • If you’re using MCP servers, try disabling the ones you’re not actively using (Cursor has a limit of 80 tools)

Let me know if this helps or if you need more assistance.

3

Thanks Dean. Its all looking good. And i know it was working because the codex agent inside was my backup plan and working so its something else.

Also, how do we know what our rates are as when i try some of the better models, im told my quota finished but i have no clue how much ive used or when so i can plan/manage my usage?

image
image1158×912 17 KB

4

Thanks for confirming that the network diagnostics look good. Since the Codex agent was working, the connection is likely fine.

Please try disabling HTTP/2 - this often fixes the “Unable to reach the model provider” error:

  • Press CMD+, to open Settings
  • Search for “HTTP/2”
  • Enable “Disable HTTP/2”
  • Restart Cursor

Also, did creating a new Agent chat help at all?

For tracking usage:

  • If you’re on Teams/Enterprise, admins can view usage in the Admin Dashboard
  • For individual plans Pro/Pro+, you can check your usage in Cursor Settings → Account, or view your plan details at Cursor - The AI Code Editor