Network and performance issues

Support Help
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1

Hello

I have been having network and slow response lately, in fact cursor has been “reconnecting” for more than 20 minutes now.

What is happening??

4

It looks like there are currently network/performance issues affecting Cursor. The status page is showing an ongoing incident within the IDE , so the reconnecting/slow responses are likely related to that rather than an issue on your end.

6

I checked status page it looked healthy

7

Hey, thanks for the report. Let’s take a look.

The Reconnecting… banner by itself doesn’t always mean an outage. The client auto-retries the connection, and requests often still reach the backend during that time. In your case, it looks like the requests were actually getting through and completing despite the banner, and the slowdown was due to higher load on the model you were using grok-4.6 during that period. That’s why the status page could still look healthy.

What you can do:

  • Fully restart Cursor. Sometimes the Reconnecting banner gets stuck on screen even when the connection is already fine, and a restart clears it.
  • Temporarily switch to a different model if you hit slow responses again under load.
  • If the banner is still there after a restart, check your network via Settings > Network > Run Diagnostics. If you’re behind a VPN or corporate proxy, enable compatibility mode: App Settings Cmd+, or Ctrl+, then search HTTP/2 then Disable HTTP/2.

Let me know if the banner is still showing now after the restart. If it is, please send the Request ID right top of the chat menu > Copy Request ID and I’ll dig deeper.