# New chats are not working with 'Max mode has been disabled' message

**URL:** <https://forum.cursor.com/t/new-chats-are-not-working-with-max-mode-has-been-disabled-message/172960>\
**Category:** Bug Reports\
**Tags:** chat, max-mode, teams-enterprise\
**Created:** [September 25, 2026, 6:59am UTC](https://forum.cursor.com/t/new-chats-are-not-working-with-max-mode-has-been-disabled-message/172960 "2026-09-25T06:59:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Anastasios\_Skias](https://avatars.discourse-cdn.com/v4/letter/a/a183cd/32.png) [@Anastasios\_Skias](https://forum.cursor.com/u/Anastasios_Skias)\
**Post date:** [September 25, 2026, 6:59am UTC](https://forum.cursor.com/t/new-chats-are-not-working-with-max-mode-has-been-disabled-message/172960/1 "2026-09-25T06:59:11Z")

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### Where does the bug appear (feature/product)?

Cursor IDE

### Describe the Bug

Chat is not working, all queriers are getting the message “Max mode has been disabled for your team. Please contact your team admin for more information”, even when I’m using Max mode. This is blocking all new chats, even with the ‘auto’ option enabled for the model.

This is not happening in previous chats. I can send more messages to existing chats.

### Steps to Reproduce

Start a new chat

### Expected Behavior

Chat should be responsive

### Operating System

MacOS

### Version Information

Version: 3.22.7  
VS Code Extension API: 1.128.0  
Commit: 37076c6c3f9e253c0fa2305197e45befd13a2260  
Date: 2026-09-24T05:01:24.589Z  
Layout: Agent Window  
Build Type: Stable  
Release Track: Default  
Electron: 42.10.0  
Chromium: 148.0.7778.280  
Node.js: 24.18.1  
V8: 14.8.178.38-electron.0  
xterm.js: 6.1.0-beta.291  
OS: Darwin arm64 25.6.0

### For AI issues: which model did you use?

auto, Grok 4.6, Composer 2.5, Gemini 3.8

### For AI issues: add Request ID with privacy disabled

a63f1ed8-099a-45e8-bb5a-fbcb1e0cb9f3

### Does this stop you from using Cursor

No - Cursor works, but with this issue

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<div class="post-metadata">

**Author:** ![Colin](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/colin/32/90452_2.png) [@Colin](https://forum.cursor.com/u/Colin)\
**Post date:** [September 25, 2026, 4:11pm UTC](https://forum.cursor.com/t/new-chats-are-not-working-with-max-mode-has-been-disabled-message/172960/6 "2026-09-25T16:11:55Z")

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Hey @Anastasios_Skias, thanks for the report and the request ID.

Your team’s workspace has a restriction on Max mode, and new chats on your install are picking up a hidden Max setting (even on Auto), which is why only new chats get blocked. Max Mode is no longer an active concept in Cursor for users on token/usage-based plans, and we’ve fixed this for your team.

Can you restart Cursor and try again?

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<div class="post-metadata">

**Author:** ![Anastasios\_Skias](https://avatars.discourse-cdn.com/v4/letter/a/a183cd/32.png) [@Anastasios\_Skias](https://forum.cursor.com/u/Anastasios_Skias)\
**Post date:** [September 25, 2026, 4:25pm UTC](https://forum.cursor.com/t/new-chats-are-not-working-with-max-mode-has-been-disabled-message/172960/7 "2026-09-25T16:25:03Z")

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it’s working now! I really appreciate your prompt response.

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<div class="post-metadata">

**Author:** ![system](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/system/32/99069_2.png) [@system](https://forum.cursor.com/u/system)\
**Post date:** [September 27, 2026, 4:25pm UTC](https://forum.cursor.com/t/new-chats-are-not-working-with-max-mode-has-been-disabled-message/172960/8 "2026-09-27T16:25:22Z")

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