After login to cursor web site I’m redirected to agents path but nothing appears, just the black background. I tried repeated times to clear local storage, session storage, and cookies, then access cursor home page again, I can see the landing page, but it always send me to agents path (black background) or to dashboard path which shows a Something went wrong message. Most times it goes to agents path. If I try to load cursor home page, I get redirected to agents path again.
How can this be resolved? Am I in the right place? If not where should I create a ticket? I do have a subscription. The cursor IDE agent is working.
Steps to Reproduce
I access the cursor.com while logged out, I start the login process and use Google login, when I get back to cursor.com from Google Login, I see a black screen in the agents path.
Expected Behavior
I expect to be logged in and able to navigate agents, dashboard and others paths.
Hey, thanks for the detailed report and the screenshot. From it, we can see the page is actually loading, all requests return 200/202/304, Load is around 994 ms, but the content isn’t rendering and stays black. The URL also doesn’t redirect, it stays on cursor.com/agents. It looks like rendering is failing on the client side, while the IDE itself works fine, which matches what you’re describing.
Let’s try a couple things.
Browser language workaround. On some non-English languages, the cursor.com web dashboard can behave incorrectly. Set English (en-US) as the first language and reload cursor.com:
Chrome: Settings → Languages → move English (United States) to the top of the list
Safari: the language comes from macOS system settings System Settings → General → Language & Region, move English to the top
After that, open cursor.com again and check if the dashboard and /agents load.
Console errors. If that doesn’t help, we’ll need logs, right now the output is filtered and we can’t see errors:
In the Console panel on the right, open Default levels and enable Errors and Warnings, and clear the Filter field. If you see any red errors, send them as a screenshot or paste the text.
Click the 1 Issue badge next to Console to open the Issues tab, and share what it says.
Let me know if the language workaround helped, and if the black screen is still there, send the console errors so we can dig deeper.
This is a known issue on the cursor.com website. For some non-English languages, the dashboard and /agents pages don’t render correctly. We’ve logged it on our side, but we don’t have a full fix for all locales yet, and I can’t share an ETA.
For now, you’ll need to keep English (en-US) first in your browser language list as a workaround.
Thanks for the console errors and screenshots, I’ve attached them to the report. I’ll reply here as soon as there’s an update on the fix.
