Hi @Daniel_Smith thank you for reporting issues, this really helps us with debugging and reproducing issues that are otherwise hard to find. While we are improving our response times and support quality please be ensured that we are not throwing reports out.
This is the first I am hearing about connectivity issues when cache gets over 60%. Which cache specifically, or do you mean context? Even with context at 60% I am not aware of connectivity issues and that would be an important report to file as I can not reproduce it now.
Where the team is right: vast majority of connectivity issues are local or network / internet provider related, which is why we ask to check the connection first. This is also why we added the Run Diagnostic feature in Network settings.
Here is a post from you and my colleague acted professionally and with a question I would have to ask despite your claim that your internet works. Many times the internet connection may work but not well enough for streaming AI responses.