# Paid user - "Can't Reach Grok Bot's Computer" on all devices, bots missing after re-login **URL:** \ **Category:** Bug Reports\ **Tags:** login, networking, grok-bot\ **Created:** [September 5, 2026, 11:15am UTC](https://forum.cursor.com/t/paid-user-cant-reach-grok-bots-computer-on-all-devices-bots-missing-after-re-login/170694 "2026-09-05T11:15:12Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Nimish\_Goel](https://avatars.discourse-cdn.com/v4/letter/n/8edcca/32.png) [@Nimish\_Goel](https://forum.cursor.com/u/Nimish_Goel)\ **Post date:** [September 5, 2026, 11:15am UTC](https://forum.cursor.com/t/paid-user-cant-reach-grok-bots-computer-on-all-devices-bots-missing-after-re-login/170694/1 "2026-09-05T11:15:12Z")
### Where does the bug appear (feature/product)? Grok Bot ### Describe the Bug Since today, Grok Bot fails on both my Windows laptop (WiFi) and my phone (mobile data): “Can’t Reach Grok Bot’s Computer / A firewall, VPN, or proxy such as Zscaler may be blocking the connection / \*.cursorvm.com”. Two different networks, same error - not a local network issue. After signing out and back in, the app is stuck on “Reconnecting to your computer…” and shows “No saved Bots yet” - my existing bots are all missing. ### Steps to Reproduce Open Grok Bot on my Windows laptop (WiFi) or my phone (mobile data) - both fail with “Can’t Reach Grok Bot’s Computer”. After signing out and back in, the app is stuck on “Reconnecting to your computer…” and shows “No saved Bots yet” - my existing bots are all missing. ### Operating System Windows 10/11 ### Version Information Grok Bot (Windows app, plus the app on my phone). Can’t copy the version from Grok Bot → About Grok Bot because the app is stuck on “Reconnecting to your computer…” and won’t load. ### Additional Information I’m a paying user and currently can’t use the product at all. Looks like the same reattach issue as other threads here. Please fix backend-side or tell me how to restore my bots. Account email: nimish@true-fan.in ### Does this stop you from using Cursor Yes - Cursor is unusable ---
**Author:** ![Nimish\_Goel](https://avatars.discourse-cdn.com/v4/letter/n/8edcca/32.png) [@Nimish\_Goel](https://forum.cursor.com/u/Nimish_Goel)\ **Post date:** [September 5, 2026, 2:13pm UTC](https://forum.cursor.com/t/paid-user-cant-reach-grok-bots-computer-on-all-devices-bots-missing-after-re-login/170694/5 "2026-09-05T14:13:48Z")
Update: followed the sign-out/sign-in guidance from similar threads. On the phone app (mobile data), sign-in with email code works, but “Setting up Grok Bot’s computer” runs for a few minutes and then fails with “Something went wrong / Try Again”. Retried multiple times. So the computer itself cannot be created or reattached on any device. Windows app still stuck on “Reconnecting to your computer…”. Account email: nimish@true-fan.in. Support email sent to [hi@cursor.com](mailto:hi@cursor.com) as well. ---
**Author:** ![mohitjain](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/mohitjain/32/100229_2.png) [@mohitjain](https://forum.cursor.com/u/mohitjain)\ **Post date:** [September 7, 2026, 8:03am UTC](https://forum.cursor.com/t/paid-user-cant-reach-grok-bots-computer-on-all-devices-bots-missing-after-re-login/170694/7 "2026-09-07T08:03:06Z")
Hey @Nimish_Goel sorry for the trouble, from what I can see on our side, Grok Bot’s computer came back online shortly after your last message and has been running normally since, so your bots and files are all still there. If the app is still on the old screen, fully close and relaunch it. That “firewall / VPN / proxy” message was misleading - your networks were fine (which is why it looked the same on WiFi and mobile data). The computer had briefly run out of memory during a heavy task and gone offline. Let me know if any bots are still missing after a relaunch. ---
**Author:** ![Val\_Beliard](https://avatars.discourse-cdn.com/v4/letter/v/9d8465/32.png) [@Val\_Beliard](https://forum.cursor.com/u/Val_Beliard)\ **Post date:** [October 6, 2026, 11:55am UTC](https://forum.cursor.com/t/paid-user-cant-reach-grok-bots-computer-on-all-devices-bots-missing-after-re-login/170694/8 "2026-10-06T11:55:38Z")
Grok Bot cannot connect to its computer. It was working last night. This morning, 6 October 2026, around 11:41 Spain time, Settings, Bot, Bot Computer shows the computer as unavailable. Update Computer opens a dialog that says Update unavailable. Your computer’s files are not ready. Try again in a moment. There is no Recover option on iPhone. Retry does nothing. I already sent a report and the computer is still dead. Please rebuild the Agent Computer on your side and keep the last snapshot. Do not leave it in a partial state. Account email: [mimidaytona@hotmail.com](mailto:mimidaytona@hotmail.com) SuperGrok. iPhone. ---
**Author:** ![mohitjain](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/mohitjain/32/100229_2.png) [@mohitjain](https://forum.cursor.com/u/mohitjain)\ **Post date:** [October 8, 2026, 9:58am UTC](https://forum.cursor.com/t/paid-user-cant-reach-grok-bots-computer-on-all-devices-bots-missing-after-re-login/170694/9 "2026-10-08T09:58:46Z")
Hey @Val_Beliard, sorry for the slow reply here. From what I can see on our side, your Grok Bot computer was rebuilt shortly after you posted on Oct 6 and has been running normally since, including today. If the app still shows it as unavailable, fully close and reopen it. If anything you were working on that morning looks missing, or the computer shows as unavailable again and Retry doesn’t clear it, reply here and I’ll take a look.