Payment successful but still on free plan

Bug Reports
25

@condor i have same issue, paid but still on free plan.

1 Like
26

@condor Urgent help! When I paid for Cursor just now, the system presented me with the July bill, and I completed the payment. Since I need the November bill for reimbursement, could you please refund this payment so that I can repurchase the service for November?

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29

hello i have the same issue , paid but still on free plan @condor

1 Like
30

Sent DM’s to all. Please do not post your email addresses here in the public channel. We will reach out directly via DM.

31

hello i have the same issue , paid but still on free plan @condor

1 Like
33

@condor exact same issue

34

This has been fixed for me by the team, Thank you for the prompt response. I was skeptical that I would not receive any response so I did not send this since yesterday when it happened

Thank you once again

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35

@condor facing the same issue, i have paid for cursor pro, but it still on free plan and shows free plan both on my cursor dashboard as well cursor, can you help me out on this?

1 Like
36

Hello. I have the same issue, paid but still on free plan @condor

1 Like
37

Hey! Same issue here, paid but still on free plan @condor

1 Like
38

Same issue, paid the invoice but still on free plan @condor

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39

Hi @condor can you help me too? i just paid today december 1 but i still on free tier.

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40

Hi @condor , i also paid for Cursor Pro, Payment was succesfull and amount is debited from my side but the dashboard is still showing free version and in invoice History is showing “OPEN”.
Please Help

1 Like
41

Currently having same issue! Subscription successfully done but still on free plan for hours! I have an urgent project to complete

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42

Similar issue. Was working well on Pro but it just reverted to Free plan less that 8 hours after purchasing. Billing on portal says my subscription runs up to 22 Dec. Kindly assist.

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43

@condor Same issue. payment successful for pro but still on free plan. Please need assistance for urgent project

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44

@condor Same issue. I paid invoice to continue my PRO plan but still on FREE plan. Just paid an hour ago. I received the invoice and receipt. Already emailed hi cursor but needs the PRO plan urgently. Thank you

1 Like
45

This is resolved, thank you

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46

Hi there, I just met the similar issue, could you help me with that? Many thanks.

1 Like
47

Hello, I have the same problem. I’ve already sent an email to official customer service but haven’t received a reply yet. Could you please help me? @condor

1 Like