Premium mode not working?

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Whenever I try to use the premium model to make changes or debug (in the last 10 minutes), it says it ran into an “internal” error

Steps to Reproduce

Switched model to premium, then when I try to make any update or ask, it returns an internal error

Expected Behavior

Premium should work fine for making updates and deployments (currently it does not)

Operating System

MacOS

Version Information

Using the latest version of Cursor agent dash

For AI issues: which model did you use?

Premium

For AI issues: add Request ID with privacy disabled

Request ID: 3478343e-7a4a-41a3-87c1-4e250b00baf5

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

4

I’ve tried email support and I’m stuck in an AI loop with “Sam”. The AI doesn’t understand that this is a system bug where the Hard Limit failed to trigger. Can a real human ( @arvid @truell20 ) please take a look at the “processing delay” on my account? It’s $300+

6

Hey, thanks for the report. This is a known issue. The client sends premium as the model name, and the backend doesn’t recognize it, so you get an internal error.

Workaround: switch to a specific model like claude-4.6-sonnet or gpt-5, or pick Auto instead of Premium. That should fix it.

The team is aware of this bug, and your report helps us prioritize it. Let me know if the workaround doesn’t help.

8

thanks! that workaround works