– Other –
Ensure that users who pay more money to Cursor receive higher priority support via Email and Forum than those who pay less.
I propose the following gradation:
I think this is quite logical, considering that the Team is clearly not capable of processing the entire flow of feedback.
hi @Artemonim and thanks for the idea. We do already have structured support however due to volume of users in each group it may look like it’s not structured. Additionally we are hiring more people for support as well.
What issue do you have with support overall?
The only critical Cursor bug for me right now is The Legacy Terminal option doesn't work anymore - #25 by Artemonim
My main concern with support is response time for critical issues. In my case, a blocking bug has been open for over a month without feedback, despite being on the highest subscription plan.
Thank you for the details. I checked, your other post and the internal ticket we made from it are still pending for our engineers.