Product: Grok Bot (via Cursor) Error: Can’t reach your computer / trying to reconnect Devices: Windows PC and iPad — same error on both Tried: full quit (Task Manager), Retry, Recover Agent Computer, Update Agent Computer Time: Monday Aug 31, 2026 ~10:15–

Support Bug Reports
, ,
1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Product: Grok Bot (via Cursor)
Error: Can’t reach your computer / trying to reconnect
Devices: Windows PC and iPad — same error on both
Tried: full quit (Task Manager), Retry, Recover Agent Computer, Update Agent Computer
Time: Monday Aug 31, 2026 ~10:15–10:25 AM EDT
The hosted Agent Computer needs to be rebuilt on your side. Local reset will not help.

Steps to Reproduce

Product: Grok Bot (via Cursor)
Error: Can’t reach your computer / trying to reconnect
Devices: Windows PC and iPad — same error on both
Tried: full quit (Task Manager), Retry, Recover Agent Computer, Update Agent Computer
Time: Monday Aug 31, 2026 ~10:15–10:25 AM EDT
The hosted Agent Computer needs to be rebuilt on your side. Local reset will not help.

Expected Behavior

Product: Grok Bot (via Cursor)
Error: Can’t reach your computer / trying to reconnect
Devices: Windows PC and iPad — same error on both
Tried: full quit (Task Manager), Retry, Recover Agent Computer, Update Agent Computer
Time: Monday Aug 31, 2026 ~10:15–10:25 AM EDT
The hosted Agent Computer needs to be rebuilt on your side. Local reset will not help.

Operating System

Windows 10/11

Version Information

Product: Grok Bot (via Cursor)
Error: Can’t reach your computer / trying to reconnect
Devices: Windows PC and iPad — same error on both
Tried: full quit (Task Manager), Retry, Recover Agent Computer, Update Agent Computer
Time: Monday Aug 31, 2026 ~10:15–10:25 AM EDT
The hosted Agent Computer needs to be rebuilt on your side. Local reset will not help.

For AI issues: which model did you use?

Product: Grok Bot (via Cursor)
Error: Can’t reach your computer / trying to reconnect
Devices: Windows PC and iPad — same error on both
Tried: full quit (Task Manager), Retry, Recover Agent Computer, Update Agent Computer
Time: Monday Aug 31, 2026 ~10:15–10:25 AM EDT
The hosted Agent Computer needs to be rebuilt on your side. Local reset will not help.

Does this stop you from using Cursor

Yes - Cursor is unusable

5

Hey, thanks for the detailed report.

From your Agent Computer logs, it looks like a host machine rebuild was already running when you hit this error. That’s why Retry, Recover, and Update didn’t do anything. While one rebuild is in progress, we can’t start another one, and repeated clicks won’t speed it up. This isn’t an issue with your setup or network. It’s on our side, and we’re tracking it now.

In the worst case, a rebuild can take up to an hour. Please fully close Grok Bot, reopen it, and check if the machine is back up.

If it still shows “Can’t reach your computer” an hour or more after your first attempt, reply here with the time you checked and we’ll dig deeper. I’ll post an update in this thread when we have one.

6

Thanks for the reply, it has been a few hours and it still will not connect or reach my computer. I did download it on my IMAC but it acts like i am in a new account it does not show any of my bots that were built. On my PC it just keeps trying to connect but can not. It was working before I did the update. I just checked again on my pc and it will not connect.

21

Hey @D_Mcclain, quick update from our side.

Your hosted computer came back online late last night and has been running normally since. The earlier stall cleared on its own, no action needed from you.

Could you fully quit Grok Bot on your PC (or end it in Task Manager), then reopen it and log in?

If anything still looks off after that, reply here with the time you checked and we will take another look.