Instead of going back and forth dealing with my user account app issue via email, why not implement a self-diagnostic tool using AI, so the AI can solve the problem instead of a human?
AI-Powered Self-Diagnostic Tool – Concept
User Intent Recognition
The AI quickly understands the user's issue (e.g., subscription, login, payment, settings) through natural language input.
Automated Troubleshooting Tree
Based on the problem type, the AI runs through smart diagnostic flows — just like a tech support agent would, but faster.
Actionable Fixes or Escalation
If the issue is fixable (e.g., clear cache, re-sync, reset, permission update), it walks the user through or applies it.
If it’s account-locked or needs admin override, it summarizes the issue and escalates automatically — no back and forth.
Audit + Feedback Loop
The tool logs attempted fixes, success/failure rates, and collects user feedback to improve continuously.