Self-hosted agents show undefined/undefined in Agents Window

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

A self-hosted worker started from the mobile app appears correctly in the web cloud console, but not in the Agents window.

Steps to Reproduce

  • Confirm a worker agent that is showing as active in My Machines
  • On mobile iOS cursor app start a new agent/chat selecting that online worker agent.
  • Let the chat finish
  • Come back some time later

Other images

Mobile view

Website Agents

Website dashboard cloud-agents

Expected Behavior

  • The agent chat should be visible in the iOS mobile app (It is)
  • The agent chat should be visible in https://cursor.com/agents (It is)
  • The environment used should be visible in https://cursor.com/dashboard/cloud-agents - It is with undefined/undefined
  • The agent chat should be visible in the Agents window. It is, but with undefined/undefined

Screenshots / Screen Recordings

agents-window.png
agents-window.png496Ă—227 9.21 KB

Operating System

MacOS

Version Information

Version: 3.2.21
VSCode Version: 1.105.1
Commit: 806df57ed3b6f1ee0175140d38039a38574ec720
Date: 2026-05-03T01:46:14.413Z
Layout: glass
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
OS: Darwin arm64 25.4.0

For AI issues: which model did you use?

Opus 4.7 High

Additional Information

The problem is the Web consoles and the Agents window showing the correct details from the chat.

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the detailed report with screenshots and steps, it really helps.

This is a known bug on our side. When a cloud agent starts from iOS on a self-hosted worker, repoUrl doesn’t get passed through correctly, and the UI shows undefined/undefined instead of owner/name. The agent itself still works, like you described, so it’s just a display issue in the IDE Agents window and on cursor.com/dashboard/cloud-agents.

I’ll link your thread to the existing ticket so the details about the mobile iOS flow don’t get lost. I can’t share an ETA for the fix yet, but I’ll post an update here as soon as I have one.

7

just to ad, if you have it configured to send a message through slack, after a few messages the thread breaks and cursor just replies with this message:

Couldn’t verify write access to undefined/undefined. Make sure to connect your account.

(same self-hosted worker showing as active in My Machines, same thing with the environments showing as undefined/undefined)

8

Hey, thanks for flagging this. It’s the same repoUrl bug for self-hosted workers, it just also shows up in the Slack flow. When repoUrl isn’t passed through, the placeholder gets forwarded, and the write access check ends up hitting undefined/undefined, which is why you see the account connection error.

I’ll add this symptom to our internal ticket so it’s clear the bug breaks not only the Agents window and dashboard UI, but also the Slack thread. I can’t share an ETA for the fix yet, but we’ll post an update here as soon as we have one.