Where does the bug appear (feature/product)? Cursor IDE Describe the Bug This is obviously an ongoing issue with users of Cursor and I have followed every guideline and setting but using GPT-5.2 High, Extra High and Fast models, even with less than 30% context window usage I still get this message.…

@deanrie any update here? I created a NEW chat window, after having Cursor App closed and offline for hours and FIRST response I got the “having trouble connecting to model” error: Request ID: 03980cbc-5c5a-4c80-80e8-21120c8f6c94 {“error”:“ERROR_OPENAI”,“details”:{“title”:“Unable to reach the mod…

Thanks for your patience and for the detailed troubleshooting. I can see you’ve tried all the standard steps, so this clearly looks like an infrastructure issue on our side. This is a known issue, and the team is working on a fix. Sorry for the inconvenience, especially given your subscription lev…

this staring to happen to me also, please fix it

Thanks @deanrie Would really like to see a solution here as this has been going on for sometime and not getting any better. I get there is probably a lot of development needed on the backend, but can you at lease allow for paid users, especially those of us on the Ultra plan to utilize a different…

@PaYo90 best thing to do is use your own OpenAI Key, just make sure to verify as a business or personal so you have full access to all GPT models. I am doing the same with Anthropic and Gemini and seems to be working. Same we can’t use CursorLens because caching our context window would save 60% o…

@deanrie any update? Been a few days and still struggling here so hoping there is something available soon…

@deanrie been a week — nothing??

Hey, thanks for your patience. We can see the issue is still happening even after all the troubleshooting steps. Confirmed, this is a known infrastructure issue and the team is working on it. Your Request IDs have been shared with the engineers as a priority. While we work on a fix, here are a cou…

Thanks @deanrie I appreciate the response, but this is the same one I have been getting for weeks. Claude Sonnet 4.5 gives the same issues, but more importantly does not address the issues that the models you advertise and have available, such as GPT 5.2 and Opus 4.5 do NOT work properly. I think w…

@deanrie still doesn’t work even when using my own OPENAI Key Connection failed. If the problem persists, please check your internet connection or VPN Request ID: 6ef40b70-5649-49c0-9e3a-0e0e1891ccb8 Again, problem is costing me token usage when the connection breaks, then I have to either open a…

SOLUTION NEEDED: We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment

Support Bug Reports

ZwenAusZwota (Sven Schuberth) February 11, 2026, 8:32am 35

I’ve created a new topic: Again We're having trouble connecting to the model provider. This might be temporary - please try again in a moment

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SOLUTION NEEDED: We’re having trouble connecting to the model provider. This might be temporary - please try again in a moment

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