The chat function is unavailable on both the app and the web version

Support Help
1

Description: The chat function is unavailable on both the app and the web version.
My Pro subscription activation date: July 10,2026

5

Hey, thanks for the report. It looks like your login session expired, but the app is still using an old login token. The UI still shows you as logged in, so it looks like chat just isn’t working. This can happen on version 3.14.7.

Let’s narrow it down step by step:

  1. In the app, fully Sign Out and then Sign In again. Please actually sign out and back in, not just restart. This clears the dead token.
  2. On cursor.com, log in again with your current password and if prompted, complete the email verification challenge.
  3. For web agents, reconnect GitHub in Dashboard > Integrations. Right now GitHub tokens aren’t refreshing, so web can’t see repositories.

One more thing. Your included monthly limit for some models, especially GLM 5.2, is used up until the cycle resets around August 10. Until it resets, switch to Auto since there’s still some capacity there, or enable pay-as-you-go in settings if you want to keep using a specific model.

Let me know if signing out and back in fixed it. If chat still fails with an auth error after that, please share the current Request ID from the chat menu top right > Copy Request ID, and your Cursor version.