Title: ❗ ERROR_OPENAI: Unable to Reach Model Provider — Request ID 649f07cc-9a0e-4aa3-8643-d4af820864a6

Bug Reports
1

Description:
While using Cursor, I encountered an issue where AI features failed to function properly due to an OpenAI connection error. The error appears to be from the backend model provider and seems to occur intermittently.

:magnifying_glass_tilted_left: Error Message:

{
  "error": "ERROR_OPENAI",
  "details": {
    "title": "Unable to reach the model provider",
    "detail": "We're having trouble connecting to the model provider. This might be temporary - please try again in a moment."
  },
  "isExpected": false
}

:thread: Request ID:

649f07cc-9a0e-4aa3-8643-d4af820864a6

:test_tube: Stack Trace (from DevTools/Console):

ConnectError: [unavailable] Error
    at exa.$endAiConnectTransportReportError (...workbench.desktop.main.js:4235:224239)
    at cHs.S (...workbench.desktop.main.js:485:13557)
    at cHs.Q (...workbench.desktop.main.js:485:13335)
    at cHs.M (...workbench.desktop.main.js:485:12423)
    at cHs.L (...workbench.desktop.main.js:485:11524)
    at Jgt.value (...workbench.desktop.main.js:485:10316)
    at we.B (...workbench.desktop.main.js:46:2398)
    at we.fire (...workbench.desktop.main.js:46:2617)
    at rQe.fire (...workbench.desktop.main.js:4217:10378)
    at u.onmessage (...workbench.desktop.main.js:6679:12344)

:laptop: System Info:

  • Platform: Cursor
  • OS: Arch Linux

:pushpin: Issue Summary:

  • Cursor is unable to connect to OpenAI’s model provider.
  • Error seems network-related or backend service-related.
  • Blocking any AI-assisted features.

:white_check_mark: Steps to Reproduce:

  1. Launch Cursor.
  2. Use an AI feature (e.g., ask a question, autocomplete).
  3. Observe the failure and error message in the DevTools console or UI.

:white_check_mark: Expected Behavior:

AI features should respond as expected with no connection issues to the model provider.