"Too many free trials" error despite using the same account

Support Help
1

Hello Cursor Team,

I’m using my personal laptop and the same Cursor account.

I reinstalled Cursor and updated to version 3.13, but the desktop app always shows:

“Too many free trial accounts used on this machine. Please upgrade to Pro.”

My Cursor dashboard shows 0% Free Plan usage.

My Request ID: 772e2b1c-c730-426d-9b51-f030cfae207e

I have already:

  • Reinstalled Cursor
  • Deleted the AppData Cursor folders
  • Logged in with the same account
  • Installed the latest version

Could you please check if my device has been flagged by mistake and remove the restriction?

Thank you.

4

Please look into this matter

6

Hey, thanks for reaching out. Our team handles account and billing requests at [email protected]. They’ll be able to look into your specific situation.