Unable to reach the model provider v2

Support Bug Reports
4

Hey, this is a generic error and most often it’s a network issue between the client and the model provider. A few steps to debug:

  1. Network Diagnostics: Cursor Settings > Network > Run Diagnostics. Send the result here.
  2. Disable HTTP/2: open App Settings Ctrl+,, search for HTTP/2, and turn on Disable HTTP/2. This often helps on corporate networks, VPNs, or proxies like Zscaler.
  3. If you’re using a VPN or proxy, try turning it off temporarily and test again.
  4. Try a different region or network, like a mobile hotspot, to test. This will show whether the issue is with your local network.

If the error still happens all the time after this, tell me which steps you tried, plus a new Request ID and a screenshot of Network Diagnostics.

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