# Urgent: Completely unable to use Cursor - ALL models broken, support unresponsive for 2 days **URL:** \ **Category:** Help\ **Tags:** java\ **Created:** [December 30, 2025, 2:12pm UTC](https://forum.cursor.com/t/urgent-completely-unable-to-use-cursor-all-models-broken-support-unresponsive-for-2-days/147662 "2025-12-30T14:12:05Z")\ **Posts on this page:** 2\ **Page:** 2
**Author:** ![Anas\_Najoui](https://avatars.discourse-cdn.com/v4/letter/a/74df32/32.png) [@Anas\_Najoui](https://forum.cursor.com/u/Anas_Najoui)\ **Post date:** [January 4, 2026, 4:48am UTC](https://forum.cursor.com/t/urgent-completely-unable-to-use-cursor-all-models-broken-support-unresponsive-for-2-days/147662/31 "2026-01-04T04:48:46Z")
Hello? @deanrie ---
**Author:** ![deanrie](https://sea3.discourse-cdn.com/cursor1/user_avatar/forum.cursor.com/deanrie/32/1263_2.png) [@deanrie](https://forum.cursor.com/u/deanrie)\ **Post date:** [January 4, 2026, 6:14am UTC](https://forum.cursor.com/t/urgent-completely-unable-to-use-cursor-all-models-broken-support-unresponsive-for-2-days/147662/32 "2026-01-04T06:14:58Z")
Hey, sorry for the delay. A ticket has been created and is in progress. The team is waiting for more info to diagnose the issue. Based on similar cases with other users, please try the following: 1. Use a VPN to another country (Germany or the US). This helped in a few similar cases ([example](https://forum.cursor.com/t/persistent-connecterror-unknown-network-disconnected-read-econnreset-to-api2-cursor-sh/144607/7)). 2. Try a mobile hotspot to rule out an ISP issue. 3. If the VPN helps, let me know. This is important info for the infra team. Also, please send: - The full output of `traceroute api2.cursor.sh` (last time it didn’t finish) - The results of your test with the VPN and or hotspot Once I have this info, I’ll pass it to the team right away. [Previous page](https://forum.cursor.com/t/urgent-completely-unable-to-use-cursor-all-models-broken-support-unresponsive-for-2-days/147662.md?page=1)