User unauthorized. Can't use agents

Support Help
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Can’t use any Cursor agents from today. Was fine in the morning

Steps to Reproduce

Type anytning to agent

Operating System

Windows 10/11

Version Information

Version: 3.5.38 (user setup)
VSCode Version: 1.105.1
Commit: 009bb5a3600dd98fe1c1f25798f767f686e14750
Date: 2026-05-26T21:32:06.537Z
Layout: editor
Build Type: Stable
Release Track: Default
Electron: 39.8.1
Chromium: 142.0.7444.265
Node.js: 22.22.1
V8: 14.2.231.22-electron.0
OS: Windows_NT x64 10.0.19045

For AI issues: which model did you use?

Any model.

For AI issues: add Request ID with privacy disabled

Request ID: 7a33be44-20db-43d6-bcee-faa1c18e34d1
{“error”:“ERROR_UNAUTHORIZED”,“details”:{“title”:“Unauthorized request.”,“detail”:“User is unauthorized”,“isRetryable”:false,“additionalInfo”:{},“buttons”:,“planChoices”:,“analyticsMetadata”:{“actionRequired”:“login”}},“isExpected”:true}
Unauthorized request. User is unauthorized
Iyn: Unauthorized request. User is unauthorized
at Fpk (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35852:26435)
at NDw (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35852:25580)
at Gpk (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35853:6852)
at hmf.run (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35853:11731)
at async qZs.runAgentLoop (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:48220:22008)
at async OKf.streamFromAgentBackend (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:48288:12345)
at async OKf.getAgentStreamResponse (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:48288:19576)
at async Vyn.submitChatMaybeAbortCurrent (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:35985:17397)
at async zh (vscode-file://vscode-app/c:/Users/user/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.desktop.main.js:47271:3889)

Does this stop you from using Cursor

Yes - Cursor is unusable

5

Hey, this looks like an auth issue. The backend sees the request as unauthorized and asks you to log in again. In similar cases, it’s usually one of two things: your system time is out of sync, or your token has expired.

Try these in order:

  1. Make sure Windows system time is synced: Settings > Time & language > Date & time > Sync now. Even a couple hours of drift can trigger this error.
  2. In Cursor: Ctrl+Shift+P > Cursor: Sign Out, then sign back into your account.
  3. Fully restart Cursor.

If the error still happens after that, tell me and we’ll check on the account side.

6

Thank you, didn’t know a unsynced time could mess with it!
Solved!