[Web] Stuck at "Agents populating..."

Describe the Bug

Hi, I’m encountering an issue with the Cursor Agent web interface and hoping someone can help. Yesterday, I had a positive experience where the agent worked as expected, creating a PR on my repository. I kept the browser tab open overnight.

This morning, I attempted to provide a new instruction in the agent chat (on the same open tab), but it didn’t respond at all. Upon refreshing the page, a video announcement played. This made me wonder if there was an update to the web agent. Unfortunately, after that, I’ve been stuck on a screen displaying ‘Agents populating…’ and cannot proceed.

Has anyone else experienced this, or does anyone have a solution? Thanks in advance for any assistance!

Steps to Reproduce

  1. Log in to the cursor web.
  2. Navigate to the agents page.

Expected Behavior

I should be able to give a prompt to the agent.

Screenshots / Screen Recordings

Operating System

MacOS

Current Cursor Version (Menu → About Cursor → Copy)

Cursor web. Not the installed editor version.

Does this stop you from using Cursor

No - Cursor works, but with this issue

Hey, it might have been temporary. At least for me, everything is working fine now. Can you confirm whether the issue persists?

cc @IsaacHopkinson

I just checked, the issue still persists.

I have the exact same problem, I’ve been stuck at “Agents Populating” since yesterday evening.

Same problem, >I am stuck at “Agents populating”.
I think its an PAGE issue. I can see successfull https://cursor.com/api/background-composer/list request in Console view showing the the tasks I created earlier in json formatted list.

Hmm, I’m not having this issue either. Can you try reconfiguring your setup from the background agents tab, making sure everything (especially github) is enabled properly.

Could you share any error(s) from the dev tools → network tab/console after you refresh the page?

Do you have any github IP whitelisting restrictions in place?


IT has access and it loads my repos and branches on Agents Tab.

I see no errors in console
image

I can see the list requests and the tasks I created ealier:

Can you try reconfiguring your setup from the background agents tab, making sure everything (especially github) is enabled properly.

Done. Everything is enabled.

Could you share any error(s) from the dev tools → network tab/console after you refresh the page?

No errors in the console, sir:

Do you have any github IP whitelisting restrictions in place?

No.

Thanks for sharing these extra details, I’ve raised a high priority bug ticket with engineering for this.

Does this reproduce in an incognito window or another browser? @rommyarb @alorbach

Cant even get it to connect to github in incognito mode, it always asks me to connect github, when I click on it, i see that github is already connected.

hi~ pls look at this issue Cursor Stuck at Codebase Indexing - #3 by mfkrause

OH it appears to be working again

1 Like