Having Accept and Cancel basically at the exact location is bad UX. Pretty evident. Needs to be fixed asap. Caused pretty good agent flows to stop when accidently pressing the cancel button after accept.
4 Likes
Ah thank you for mentioning it! Since YOLO release I don’t suffer from it the same way, but I’m still afraid of it and prefer to click it only when the chat has fully stopped for a while. Absolutely should be separated!
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Hey, thanks for the feedback. We’ll look into it. We’re always looking to improve the UX and would appreciate it if you could point out any interface issues.
2 Likes