I’m on Windows, and all of a sudden my Grok Computer won’t start.
I’ve tried pretty much everything I can think of — resetting the computer, wiping the data, reinstalling, removing app data, updating, and starting fresh — but nothing has worked.
Steps to Reproduce
I’m on Windows, and all of a sudden my Grok Computer won’t start.
I’ve tried pretty much everything I can think of — resetting the computer, wiping the data, reinstalling, removing app data, updating, and starting fresh — but nothing has worked.
Hey @ravi_kumar2, thanks for the report, and sorry for the trouble!
Good news first: your Grok computer itself is healthy on our side. The problem seems to be that your network’s DNS is failing to look up the address the app uses to reach it. That lookup happens on your network, which is why reinstalling, resetting, and wiping data haven’t helped.
Two things to try:
Switch your Windows DNS to a public resolver and restart Grok Bot. In Windows Settings, go to Network and internet, select your connection, click Edit next to DNS server assignment, choose Manual, turn on IPv4, and enter 1.1.1.1 as preferred and 8.8.8.8 as alternate.
As a quick test, connect your PC to a phone hotspot on a different carrier and open Grok Bot. If it works there, that confirms the DNS on your regular network is the culprit.
Let us know how it goes. If neither helps, we can dig in further.
it still same issue i change turned on IPv4, and entered 1.1.1.1 as preferred and 8.8.8.8 as alternate. now even the error also not disaplying just black grok icon i tried frm mobile network i don’t thisnk it’s nestwork issue as i am able to reproduce the same my office network which is totally different provider and from my home, mobile networks as well
Select all the text in the window, copy it, and paste the full output in a reply here.
If the google.com lookup returns addresses but the first two fail, that tells us lookups for our servers are being blocked or altered inside your network.
And just to confirm: the black window with no error message is the same connection problem showing up differently, not a new one.
Your screenshot shows the lookup works when it goes to 1.1.1.1 directly, but fails when your PC uses its default DNS (the reliance.reliance server, which is your Jio router). It also shows that the DNS change from earlier never actually took effect o the the router!
The most common reason on JioFiber is that Windows keeps using the router’s IPv6 DNS even after the IPv4 one has been changed. Let’s set both:
Open Settings > Network & internet.
Click the network you’re currently connected through (Wi-Fi or Ethernet), then open its Properties.
Next to DNS server assignment, click Edit and choose Manual.
Turn ON IPv4:
Preferred DNS: 1.1.1.1
Alternate DNS: 8.8.8.8
Turn ON IPv6:
Preferred DNS: 2606:4700:4700::1111
Alternate DNS: 2001:4860:4860::8888
Click Save, open Command Prompt, and run:
ipconfig /flushdns
Then run:
nslookup test.us8.cursorvm.com
Check the Server line at the top of that output. It should now say 1.1.1.1 (or one.one.one.one) instead of reliance.reliance, and the lookup should return addresses.
