Connection failed. If the problem persists, please check your internet

Connection failed. If the problem persists, please check your internet connection or VPN

(Request ID: 16a4a8e1-b60f-47b9-b13f-1c6d83a25d9c)

The above message has been occurring for 4 days.
The token remains.

I do not use VPN.
The Windows version is the latest update version of 11.

I hope you resolve it quickly. If this problem persists, I will not be able to purchase the Pro version.