Critical Issue: High demand error blocks my work for 30 minutes (Request ID: 7b9f682d-4833-427a-8ea6-21045429f825)

Support Bug Reports
1

Message:
Hello,

I am writing to express my strong dissatisfaction with your service right now. I have been completely blocked from working for about 30 minutes because of a persistent error.

Every time I try to run a task, I get this message:
“We’re experiencing high demand right now. Please try again in a few moments. Request ID: 7b9f682d-4833-427a-8ea6-21045429f825”

I am using the AUTO mode, and this continuous downtime is completely disrupting my workflow and letting me down at a critical moment. “A few moments” does not mean half an hour.

Please investigate this Request ID and fix my access immediately. This is unacceptable for a professional tool.

Regards,
Alex

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
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  1. …
  2. …
  3. …

Expected Behavior
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Screenshots / Screen Recordings
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Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
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Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!