When recording a message using the built in voice recorder. If the voice is more than a minute or so, it frequently loses the message and the chat composer disappears requiring restarting the app.
Happens frequently and very frustrating after having spoken for several minutes. Seems to have started happened in last week.
I’ve been looking into the long voice-recording path on iOS. A couple of things that can help in the moment:
Prefer shorter chunks (under about a minute), then review/send before starting another.
If the composer looks stuck, try dragging the handle up or dismissing the keyboard before force-quitting - that sometimes brings Send back without a full restart.
To dig further, could you share:
iPhone model + iOS version (Settings → General → About)
A short screen recording of a failed recording (composer state after you stop dictating) — how to record on iPhone
Whether this is on a new agent composer or an existing chat follow-up
This isn’t intended behavior. It’s something we’ve seen before with long dictations, and it’s an issue we’re tracking - I’ll post here when I have an update.
Two things in the meantime:
For long inputs, try your iPhone keyboard’s built-in dictation (the mic key on the on-screen keyboard) instead of the in-app record button - it streams text into the field as you talk, which tends to sidestep this.
Heads-up that once it’s in that state, a restart clears whatever was in that reply box, so there’s unfortunately no way to recover that text afterward. Worth firing off shorter chunks until we have a fix.
If you can grab even a few seconds of screen recording right when it happens, that’d be a big help in pinning it down - no rush, and an “empty screen” clip is still useful.
I have been encountering this bug quite often especially when using voice mode, most often I’m trying to view the content behind and scrolling since the message box has expanded so big that the content of the chat is barely visible.
I’m a web developer not an IOS developer but looks to me like the message box position when showing and hiding on longer messages is being pushed down further and further with each show/hide action.
Perhaps this is due to some calculation of the position of the message box based on the height of the message box content. Might be better if the box position is fixed on the bottom of the screen depending on the keyboard’s open/closed state I have attached two screen recordings in the what I found is that the issues starts when the the content is able to scroll in the message box, and worsens the taller the content is.
Hope this helps, feel free to let me know if you would like more info.