Cursor Pro lose and login failed with 504

[Cheez_One]

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I found that my membership was missing, and when I checked the official website, I couldn’t log in.

Steps to Reproduce

I found that my membership was missing, and when I checked the official website, I couldn’t log in.

Screenshots / Screen Recordings

Operating System

Windows 10/11

Current Cursor Version (Menu → About Cursor → Copy)

Version: 1.7.54 (user setup)
Commit: 1.99.3
Date: 5c17eb2968a37f66bc6662f48d6356a100b67be0
Electron: 2025-10-21T19:07:38.476Z
ElectronBuildId: 34.5.8
Chromium: undefined
Node.js: 132.0.6834.210
V8: 20.19.1
OS: 13.2.152.41-electron.0

For AI issues: which model did you use?

I’m following this tutorial :https://blogs.novita.ai/how-to-use-glm-4-5-in-cursor-complete-setup-guide-2025/

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

[leechoohyoung]

via email address and two-factor code login not work also.

[Muhd_Ridhwan (Wan)]

same, cant login using gmail

[CFalcon075]

Completely getting these stupid messages a lot when logged in too:

Connection failed. If the problem persists, please check your internet connection or VPN. Network disconnected [unknown]

As well as internal errors too, this is when I am trying to tell an AI to do something/work on something right now.

[unisuam (Unisuam Desenvolvimento)]

I also noticed that the app shows my account as now “free,” preventing me from using any model in cursor!

[giiska (g234)]

I can’t log in either!

[Mauroariza (Mauricio Barragán Ariza)]

Service Degradation

We are seeing signs of recovery as we are rolling out a fix.

**Created: 38 mins ago • Updated: 1 min ago

however, the problem is that this has happened a lot of times recently**… they haven’t found a real solution

[joon2 (Joon)]

I had the same issue. It seems to be fixed now, though.
Starting from Monday, October 27th, the constant loading issue occurred frequently, and eventually, today, I couldn’t even access the dashboard.
Can you really call this an AI service when it is so poorly managed?

[DeLang]

The Cursor team, could you please fix the service as soon as possible? It’s affecting my work!!!

[sum_uadekong]

I can’t login
[internal] getaddrinfo EBUSY api2.cursor.sh

[deanrie]

Hey everyone, the issue should be resolved now. Let me know if you’re still having any trouble.

[anonix98 (Anon98)]

Bugbot does not answer and the background agent has problems for the last 3 days ( always gets stuck for 30-60mins or it loses the connection to github )

[CFalcon075]

Thanks, I signed up for email and mobile notifications, as soon as I heard that it was resolved, I came back coding something LOL.

[danperks (Dan)]

Hi @anonix98 ,

Please can you post as a new topic in Bug Reports - thanks!