Indeed, you don’t know why it’s stuck on “Generating…”, and I don’t know either — even though many people are asking about this issue.
This situation is really interesting. Their way of handling it is not to solve the actual problem, but to solve the person who raised the problem. Interesting.
Yesterday I roughly sorted it out. The “Generating…” issue generally falls into the following categories:
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Suddenly becomes unusable.
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Becomes unusable after using up 500 requests post payment.
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Becomes unusable after upgrading from monthly to annual plan and hitting 500 requests.
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Student plans are unable to use it.