Hi all.
I want to share my experience in case others are in a similar situation, and to ask directly: has anyone actually gotten a response from Cursor support?
■ The Bug
I’ve been completely unable to use Dev Containers in Cursor. The issues are well-documented in these threads, with reports going back nearly six months:
- Failed to install Cursor server: The "path" argument must be of type string. Received undefined
- Dev Containers: can not attach to remote container
I tried everything: “Reopen in container,” “Reload window,” reinstalling Cursor Server. Nothing works. For those of us on thin-client environments, Dev Containers aren’t optional — they’re the entire workflow.
■ The Support Experience
Four days ago, I contacted Cursor support regarding this issue and received a ticket number, but have not heard back since. No reply, no acknowledgment, no timeline.
I have a simple question for the Cursor team: what is your actual support response time commitment?
■ A Broader Frustration
I’ll be honest: this situation has made me reconsider Cursor altogether.
Every update seems to bring pointless UI shuffling — settings move, layouts shift, and at some point the primary sidebar ended up horizontal by default. This is a VSCode fork. Developers know where things should be. Cursor keeps rearranging the furniture as if it needs to establish its own identity, and it comes at the cost of a stable, predictable working environment. Meanwhile, fundamental functionality like Dev Container support quietly breaks and stays broken. The forum workarounds — “try this, it might happen less often” — are not fixes.
I’m not here for vibe coding. I’m here to get work done. And every time Cursor breaks mid-flow, I lose not just minutes but momentum — the kind that’s hard to get back when you’re deep in a problem.
VSCode doesn’t do this. I did briefly try Antigravity, but it doesn’t support Dev Containers over SSH, so I only used it a handful of times. That said, the chat UI felt notably more polished than Cursor’s. I’d like to stay with Cursor, but not if the basics can’t be trusted.
If anyone from the Cursor team is reading this: please explain what your support response time commitment actually is.