Hello,
I’d like to share my recent experience with Cursor to see if others have faced similar challenges and to hopefully draw attention to what I believe is a significant issue.
After returning to Cursor recently, I expected Agent Mode to operate autonomously, but instead, it was acting much like Ask Mode. Rather than executing commands directly, it required me to manually perform tasks or confirm actions repeatedly, which I felt wasted both time and credits.
Despite raising this with the support team and following their suggestion to use custom rules, the problem persisted—Agent Mode continued to defer to me for execution, including for basic file edits and code suggestions. I found this to be a major gap in what I expect from an “Agent.”
What frustrated me even more was the customer support response. Instead of addressing the issue or showing any real intent to help, I was simply told to cancel my subscription if I wasn’t satisfied. In the end, they canceled my subscription without truly engaging with my concerns. This left me not only disappointed in the product but also in Cursor’s approach to user support.
I’m sharing this here because I believe it’s important for others to be aware of how these issues are handled and to see if others have faced similar experiences. Cursor has great potential, but my experience raises serious questions about its readiness to support real-world workflows and how it treats paying customers.
Has anyone else run into this with Agent Mode or support? I’d love to hear your thoughts.