Chat
Allow filtering the chat sessions on the sidebar so we can display active chats only without manually pinning and unpinning manually. “Active” would be defined as any chat that was active within the last x minutes (configured in setting by user).
Without this filter, when there are session open in various workspace, it becomes laborious to find active chats we are working on in parallel
Hey @HeavyUSer,
There isn’t a filter for “active in the last X minutes” today, but two options in the Agents Window get close.
Click the filter icon at the top of the sidebar (Customize Sidebar). Under Filters > Status, leave only Working, Needs Attention and Unread checked, and the sidebar shows just the chats that are running or waiting on you, in every workspace. Or set Grouping to Updated to get a Today section with your most recent chats first, whichever workspace they belong to.
Does one of those cover it, or do you need the cutoff in minutes?