Is the promo just for one month or for as long as you have a SuperGrok heavy sub? The Cursor docs suggest it’s just one month, but this banner seems to suggest you keep it for as long as you have a SuperGrok Heavy sub active.
I also want to know about this. I’m hopeful it’s $300 for Both supergrok heavy and cursor indefinitely + subsidized API usage.
Hey, thanks for the report. You’re right, there is a mismatch, and it’s on our side, not in how you’re reading the terms.
What’s shown on the banner is the correct info. Cursor Ultra stays active as long as your SuperGrok Heavy subscription is active. The one month wording on the help page was for the original launch terms and is now outdated. We’ll update that page to match.
So you can rely on the banner. If anything still looks off after you claim it, let me know here.
So, for $300, we can get the features and quota of Super Grok Heavy + the features and quota of Cursor Ultra? 
As others already mentioned in the thread: if you have an active SuperGrok Heavy subscription, your Cursor Ultra access stays active the whole time your Heavy subscription is active, as shown in the banner. Please follow the banner, the one month text on the help page is outdated and we’ll fix it.
For SuperGrok Heavy terms and pricing, that’s handled by xAI, so please check their page for the latest details.
If anything looks off after you activate it, post here.
To be honest, it’s amazing how you manage to make already best service even better almost every month
I hate to be the one to ask but I see all the comments from legacy users and I’ve interacted with one or two of them… The point I would like clarification on is will the same happen to Users selecting to sign-up for this offer? What are the terms that protect the User without reading the full EULA or T’s and C’s? Does Cursor insure this is for a minimum period, ie when the going gets heavy are Cursor going to back track on it and palm those Users off on to some lesser regime with usage caps and loss of access? Legitimate concerns @deanrie. Will this also include access to future models or be locked in to certain models?
Hey @MrCheese, good call. What you see in the banner is the offer’s actual intent, and the docs confirm it word for word: “The subscription remains active at no charge so long as the SuperGrok Heavy plan is active on renewal.” That means Ultra stays active only as long as your Heavy subscription stays active. Just note this is an individual promo, team accounts aren’t eligible. The rest of the terms like eligibility and what’s included are on Get access with SuperGrok Heavy | Cursor Docs. For Heavy itself, xAI controls those terms, so I won’t promise anything beyond what’s published.
Why i Cannot re-link SuperGrok Heavy after accidentally deleting Cursor account — “That Grok account is already linked to another Cursor account”
Describe the issue
I accidentally deleted my Cursor account that was linked to my active SuperGrok Heavy subscription (which should give free Cursor Ultra + Grok Bot).
When I try to create a new Cursor account with the exact same email, I get this error:
“That Grok account is already linked to another Cursor account.”
I followed the official docs: same email, active SuperGrok Heavy, individual account (not team).
Support ticket: T-E91291
I contacted [email protected]. All replies so far have come from the Grok Bot AI Support Assistant. They said:
- They cannot unlink the Grok account because Ultra was already activated on the old (deleted) account.
- They cannot restore the deleted Cursor account.
- Support/Engineering cannot unlink accounts right now.
- They are working on a longer-term fix but have no timeline.
I understand the policy is “one Grok account to one Cursor account”, but deleting the Cursor account did not release the link.
What I need help with
- Restore my original deleted Cursor account (I believe data is still within the 30-day retention period).
- Or unlink / clear the residual association so I can link SuperGrok Heavy to a new Cursor account with the same email.
- Any other workaround or exception.
Details
- Email used: [email protected]
- SuperGrok Heavy subscription: active
- Deletion happened accidentally today
- Ticket: T-E91291
I have attached screenshots of the error and my SuperGrok Heavy subscription.
Could a human staff member please review this case? I’m a paying SuperGrok Heavy subscriber and just want to use the promised Cursor Ultra / Grok Bot benefit.
Thank you!
I paid for SuperGrok Heavy, which includes exclusive Grok Bot access.
I’m blocked by the error: “That Grok account is already linked to another Cursor account.”
I only have one Google account. First Cursor login was Aug 17, 2026.
@dfgereg @Brave_Li, this is a separate topic from the promo duration request above, so I’ll answer it separately.
The error That Grok account is already linked to another Cursor account is a known issue we’re tracking. Right now, deleting a Cursor account does not remove the Grok account link, and there’s no self-serve way to unlink and relink yet. I can’t share an ETA.
For a specific case like account recovery or removing the link, the Accounts team handles it via [email protected]. We can’t fix this on the forum.
@dfgereg, you already have ticket T-E91291. That’s the right place. It’s in the queue, and you’ll get a reply there. No need to bump it separately.
@Brave_Li, your case is a bit different since the account wasn’t deleted. Please email [email protected] with your email, the date of your first login, and a screenshot of the error, and the team will check your account.
To avoid mixing this with the original promo request, feel free to start a separate thread just for this linking error. That’ll make it easier to track.
@deanrie Hi, thanks for the earlier suggestion to open a separate post for the Grok linking issue.
I’ve tried creating a new topic as advised, but it keeps getting automatically deleted by the forum bot.
I’ve also followed the instruction to email [email protected] (with email address, first login date, and screenshots). However, every response I’ve received so far has only been from the AI Support Assistant. The latest one closed my new ticket (T-E92870) as a duplicate of T-E91729, and there has been no further human follow-up or progress on the original ticket.
Could someone from the team please take a look at ticket T-E91729 and help resolve the “That Grok account is already linked to another Cursor account” error? I’m unable to link my SuperGrok Heavy subscription to get Cursor Ultra.
Thank you for your help.
@deanrie I am experiencing a closely related but more severe version of this known linking issue. My active annual SuperGrok Heavy benefit was unexpectedly linked to an old Cursor account that I did not knowingly select or authorize. Cursor Ultra and Grok Bot worked for only about half a day; afterward, the linked Cursor account changed to Free Plan and Grok Bot sign-in began failing, while my Heavy subscription remained active.
My original ticket is T-E89095. SpaceXAI also forwarded the issue back to Cursor, but I still have no technical resolution. Could you please help ensure this reaches the Accounts or Engineering team? I can provide receipts, screenshots, and account details privately.
I have the same stuck-link situation after deleting the old Cursor account.
Ticket T-E93143. Ultra was already activated on the deleted account.
AI support says there is currently no way to unlink. Requesting human review of the ticket.
I’ll reply to three users at once about the linking issue. It’s separate from the promo request above.
The error That Grok account is already linked to another Cursor account is a known issue we’re tracking. Right now, deleting a Cursor account does not remove the Grok account link, and there’s no self-serve way to unlink or relink yet. I can’t share an ETA.
For a specific account, resolution like restoring the account or removing the link can only be done by the Accounts team via [email protected]. We can’t do this on the forum.
@Brave_Li, the first replies from the AI Support Assistant are normal initial triage and they don’t change your ticket status. Your ticket T-E91729 is still the right place, so there’s no need to duplicate it. Please also don’t start a new forum thread. Automation will take it down, so let’s keep everything here or in the ticket.
@SuyeHanzi, your case is different. It’s linked to an old account you didn’t choose, and it reverted to the Free plan after half a day. But the path is the same. Email [email protected] with your email, screenshots, and details for ticket T-E89095.
@Developer1, ticket T-E93143 is the right place. No need to duplicate it.
If something is still wrong after the Accounts team takes action, post here.
@deanrie Thank you for acknowledging that my case is different.
I want to clarify that I never knowingly selected or authorized the old Cursor account during the linking process. I still do not understand why the system associated my Grok account with it.
I purchased an annual SuperGrok Heavy subscription specifically for Cursor Ultra and Grok Bot. At present, neither benefit is available to me: my intended Cursor account has not received Ultra, the old account shows Free Plan, and Grok Bot cannot be used. The entitlement briefly worked for approximately half a day and then disappeared, so the paid benefit is now unusable on every account.
I have already emailed the requested account details and screenshots under ticket T-E89095, but I have not received a technical resolution from the Accounts team.
I also tried deleting the unintended old Cursor account, but Cursor blocked deletion with an “outstanding invoices” error even though its billing page shows only 0.00 USD, paid.
Could you please flag to the Accounts team that this is not merely an unlinking request? It is an unintended account association combined with the complete disappearance of an active paid entitlement. I need the Ultra and Grok Bot benefits restored to my intended secure Cursor account.
Thank you for your help.
Appreciate the response, but it appears that [email protected] is just an agent, not a person, as NO PERSON from Accounts contacted me, hence my “reachout” to the community.
@deanrie Important update: I have now deleted the unintended old Cursor account. However, the Grok–Cursor association was not released.
When I try to link my active SuperGrok Heavy subscription to my intended Cursor account, I still receive: “That Grok account is already linked to another Cursor account.”
The old Cursor account no longer exists, which means my paid Heavy entitlement is now attached to a deleted account and cannot be used anywhere. Cursor Ultra has not been restored, and Grok Bot remains completely inaccessible.
This confirms that the linking record persists independently after account deletion. Could you please flag ticket T-E89095 to the Accounts or Engineering team for manual removal of the orphaned association and reissuance of the active Ultra and Grok Bot entitlement to my intended secure Cursor account? I have a current screenshot showing the error after deletion.
This is an update to the existing ticket, not a duplicate request, and I am not requesting a refund. Thank you.
Thank you for the clarification.
I understand that ticket T-E91729 is the correct place and that I shouldn’t open new threads.
However, after multiple days, I am still only receiving replies from the AI Support Assistant and have not yet received any human investigation or resolution.
The core issue is straightforward:
SuperGrok Heavy is supposed to include exclusive Grok Bot access. Because of the known “Grok account is already linked to another Cursor account” problem, I am completely unable to use this paid benefit. Cursor support has already stated that even human agents currently cannot unlink the account.
Could a human agent please review ticket T-E91729 and Fix the linking issue so I can access the Grok Bot
I’m happy to provide any additional information needed. Looking forward to a concrete update.
Thank you.
Mostly so that others are aware:
The linking issue is worse than just linking incorrect accounts. I signed up for the free trial and then the next day signed up for SuperGrok Heavy (all with the same linked accounts). But Cursor will not upgrade you in this case, and their support is non-existent - just boilerplate replies.
Given all I’ve read, I’m sure there are countless other issues, and I’d caution anybody against signing up for Grokbot in the near future, mostly just because you end up not being able to use it at all.