I keep getting charged requests even when no tokens were actually used.
For example, Cursor will sometimes glitch out, lose connection to the model, and then reconnect and reload the chat. When that happens, I still get charged one or even two requests depending on the model, despite the request not really completing in any meaningful way.
That doesn’t seem fair. If zero tokens were used, it feels like that request shouldn’t count against the user’s request budget. Otherwise people end up losing requests because of Cursor or provider-side instability rather than actual usage.
This seems like a pretty basic safeguard that should already exist.
Hey, this is a known issue. Failed requests or requests with 0 tokens can still count toward your quota if there are connection problems. The team knows about it and is tracking it.
If you want them to check your account for any requests that were charged incorrectly, email [email protected]. They can take a look and, if possible, adjust your usage.
@deanrie Hey Dean, I hope you’re doing well. I need some help my Cursor subscription failed on Stripe’s end, and when I tried paying manually, it moved me to the new pricing plan. I emailed your support team at [email protected] but haven’t received a response yet, and it’s been four days now.
Could you please put me back on the same 500-request plan I was on before?
I’d really appreciate your help. Thanks in advance!
@prime2 Hey, subscription and billing changes can only be handled by the billing team via [email protected]. This isn’t something I can adjust from the forum side.
If it’s been four days with no reply, try sending a follow-up email in the same thread. Sometimes emails get buried during high volume periods. Make sure to include your account email and mention the specific plan you were on before.
Also, for future reference, it’s best to create a new topic for unrelated issues rather than posting in someone else’s thread, so it’s easier for us to track and respond.