Grok Bot Access blocked please contact support — iOS and Windows — Premium+

Account & Billing
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1

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

After X and xAI sign-in succeed, Cursor auth shows:
Access blocked, please contact support.

X Premium+ on handle jackrogers authorizes.
xAI then shows Signing into Grok Bot as Jack Rogers, Outlook address ending in rog1.
No Grok Bot session is created.

Same on iOS and Windows. Not a stale-session error.

Tried: sign out, quit, reinstall, retry authorize, system browser vs in-app browser. No change.

Support email ticket assigned to a human. Follow-up sent. No reply.
Ticket ID available to staff in a private message.

Need a reset of the access-block or phone-verify flag.
Tell me if this is an email mismatch, an existing permanent link on another Cursor account, or a phone-verification lock.

Not asking for extra usage. Asking to use the Premium+ grant that already exists.

Steps to Reproduce

  1. Open Grok Bot on iOS or Windows.
  2. Sign in / link via X Premium+ / xAI.
  3. Authorize xAI Single Sign-On on X (@jackrogers).
  4. Confirm the accounts “Signing into Grok Bot as” screen.
  5. Land on authenticator.cursor. → “Access blocked, please contact support.”

Reproduces on both platforms every time.

Expected Behavior

Cursor should accept the eligible X Premium+ / individual xAI grant and issue a Grok Bot session on the Cursor account that should own the link.

Screenshots / Screen Recordings

Access Blocked.jpeg
Access Blocked.jpeg1320×2868 170 KB
IMG_6076.png
IMG_6076.png1320×2868 150 KB

Operating System

iOS

Version Information

Grok Bot iOS: 26.6.1
Grok Bot Windows: 0.24.0
Windows OS: Windows 11 25H2

Additional Information

What I already tried

  • Full sign-out / quit / reinstall on iOS and Windows
  • Retry of X authorize + xAI sign-in
  • Normal browser vs in-app browser
  • Follow-up with [email protected]

None of that changes the authenticator.cursor.sh block.

Support

Email ticket opened 8/29/26. Assigned to a human 8/29/26. Follow-up sent 9/6/26]. No reply since.

I can send the ticket ID and screenshots to staff privately. I am not posting the ticket number here.

What I need

Reset the access-block / phone-verify flag on this account and confirm whether the deny is:

  1. email mismatch between Cursor and xAI,
  2. an existing permanent SuperGrok/X link on a different Cursor account,
  3. a phone-verification lock,
    or something else.

I am not asking for extra usage. I am asking to use the Premium+ entitlement that already exists.

Does this stop you from using Cursor

Yes - Cursor is unusable

4

Hi there!

It looks like you’re having trouble logging in or completing the authentication process. We’re sorry for the inconvenience!

Authentication issues like login loops, verification challenges (phone verification, etc.), or not receiving authentication emails need to be handled by our support team directly. The forum team doesn’t have access to the authentication systems needed to troubleshoot these problems.

Please email [email protected] for assistance. Include as much detail as possible about:

  • What happens when you try to log in
  • Any error messages you see
  • The email address you’re using to sign in

Since you’ve already opened a ticket, please continue to follow up on that same email thread rather than here on the forum. Our support team will be able to investigate and help resolve your issue. We’ve unlisted this thread to keep the forum organized. Thanks for understanding!

Additionally, your question about the subscription entitlement and whether a link exists on another account is a billing matter that requires an account lookup, which the forum team can’t do. Please include that question in the same email so the team can handle both together.

5

I have an open email ticket was opened 10 days ago and still have no response