Where does the bug appear (feature/product)?
Grok Bot
Describe the Bug
Hi team. My Grok Bot computer has been frozen and unreachable since around 12 AM PT on Nov 9. Its memory was almost completely full (about 15 of 16 GB), and now nothing gets through: every command, screenshot and check times out after about 14 minutes, so none of my bots can work.
I tried Reset twice and both attempts failed. Support (Sam, ticket T-J67024) then told me not to Reset or Update again because the team would fix it without losing data. I haven’t touched it since, but it’s still frozen, and I haven’t heard back since 11:51 PM PT on Nov 8.
This computer runs my small business, and everything has been on hold all day. Could someone please recover it on your side, keep my bots and files intact, and give me a rough timeline? Thank you.
Steps to Reproduce
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Around 12 AM PT on Nov 9, my Grok Bot computer stopped responding. Its memory was almost full (about 15 of 16 GB).
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Every bot action that uses the computer (commands, screenshots, file reads) now times out after about 14 minutes and never starts.
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I pressed Reset twice, and both attempts failed.
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Support (ticket T-J67024) told me not to Reset or Update again. It’s still frozen.
Expected Behavior
The computer responds again, or staff recover it from their side, with all my bots, files and settings kept intact.
Operating System
Windows 10/11
Version Information
Grok Bot desktop app. 0.79.3
For AI issues: which model did you use?
Not a model issue. It’s the Grok Bot computer itself that’s frozen.
For AI issues: add Request ID with privacy disabled
Not applicable. Support ticket: T-J67024.
Additional Information
Support told me on Nov 8 at 11:51 PM PT that the team would fix this without data loss, and I haven’t heard anything since. All my business bots and scheduled tasks have been down for over 16 hours. Please recover it on your side; don’t wipe it.
Does this stop you from using Cursor
Yes - Cursor is unusable