Hey @MAGDY_MOHAMED, sorry you’ve been stuck on this all day.
Good news first: the two failed Resets didn’t wipe anything. Your computer and files are kept as they were. Please hold off on Reset and Update for now (pressing them again won’t get through) so nothing changes before we recover it.
This is on our side and something we’re tracking. Let’s keep the recovery on your email support ticket rather than here, a teammate will pick it up and follow up with you there.