Grok Bot computer unreachable since Oct 21 06:50 UTC, still down after Update and Reset (Ticket T-I3241)

Support Bug Reports
14

Hey there.

We were able to solve this for a user in another thread, could you check the steps we took?

  1. Ask one bot to read /home/box/.profile and /home/box/.bashrc with its file tool (not Shell) and show you the last 15 lines of each.
  2. If one of them has a line that starts something in the background, have the bot copy that file to your PC with CopyFromBox. This needs Execution on Local Computer allowed in Settings > Computer.
  3. On your computer, put a # at the start of that line and save. Keep Unix (LF) line endings: Notepad++ and VS Code show this in the status bar, and Windows (CRLF) endings will break the file.
  4. Have the bot copy the file back to the same path with CopyToBox.
  5. Click Update Bot’s Computer once. It moves to a fresh instance and keeps your files.
  6. Ask a bot to run echo ok.

If reading .bashrc itself hangs, that file is probably damaged. Have the bot copy /etc/skel/.bashrc (the stock version) to your PC with CopyFromBox and then copy it back over /home/box/.bashrc with CopyToBox.

We are working on a better solution that doesn’t require manual intervention.