Grok Bot computer unresponsive since Nov 3, Shell times out, Update and Reset both failed, please recover server-side

Where does the bug appear (feature/product)?

Grok Bot

Describe the Bug

Since Nov 3, 2026, the computer shared by all my Grok Bots has stopped responding. Every Shell command, even a one-line df -h, times out after about 14 minutes. File reads and screenshots time out the same way or return “The computer is still starting up.” Chat and connectors still work. Only things that run on the computer fail.

Account: [email protected]

What I’ve tried:

Update Bot’s Computer, which failed

Reset, which failed

Fully quitting and reopening Grok Bot

Waiting more than a day

Ask your Bot exactly this: “Don’t use Shell or Read. Use CopyFromBox to copy /home/box/.bashrc and /home/box/.profile to my computer, and /home/box/.bash_profile if it exists.”

Possible causes:

The disk was about 95% full right before it froze, with roughly 6 GB free out of 126 GB.

Steps to Reproduce

See above

Operating System

Windows 10/11

Version Information

Version: 0.78.4
Built: 2026-11-02T21:40:01.471Z
Release Track: stable
OS: win32

Does this stop you from using Cursor

No - Cursor works, but with this issue

Hi @Bortus, your bot’s computer is back up and working. It was restored on our side this morning, and Shell, file reads and screenshots respond normally again. If the app still shows it as starting up, quit and reopen Grok Bot.

The restore used the last good saved copy of the computer’s files, so please check that your finished video work from Nov 3 is there. If anything is missing, reply here with what’s missing and hold off on Reset so nothing gets overwritten.

The disk was about 95% full when it froze, which most likely caused this. Copying finished videos to your PC and deleting them from the bot’s computer will keep it from filling up and freezing again.

@Colin thanks it is working now. However some of the bots files are missing. I think I have a backup of its instructions somewhere so I am looking for that. I haven’t tried the other bots yet.

This was one of my bots saying its scripts and docs were missing
The construction-takeoff package that builds the workbook, markup PDF and HTML editor is no longer on my computer. It was there for the ACU mock-up and has since been removed."

It would be nice to be alerted that the storage was so full before it go to this point. I was unaware of it until it was too late and caused a 2 day outage.

Thanks again for getting it back online though.

A full wipe reset computer option as a last resort or ability to select a restore point from a previous save state would be good. It seems the reset just kept resetting back to a full computer.