Where does the bug appear (feature/product)?
Grok Bot
Describe the Bug
My Grok Bot shared computer (box) has been fully wedged since 2026-10-05. Every Shell command hangs and times out (even echo times out after ~840s at spawn). The desktop can render, but the terminal stays black and the execution layer never comes up. File Read sometimes works; Shell never does. Almost none of my bots can work (nightly backups, research jobs, health checks all blocked). Desktop app is stable 0.68.1.
Steps to Reproduce
Open Grok Bot desktop (stable 0.66.0) on Mac, same account also tested on iPhone.
Ask any bot to run a Shell command (e.g. echo ok / date).
Observe: Shell tool call hangs and times out (~840s); no stdout.
Open Settings → Updates → Grok Bot’s Computer:
Update shows “already up to date” and will not reinstall.
Recover is not offered on desktop or iPhone.
Reset stalls mid-reset and never finishes.
Fully quit (Cmd+Q) and reopen on every device → no change.
Followed all steps from AI support on ticket T-G71979 (quit/reopen, prefer Recover, stop pressing Reset/Update) → still broken.
Expected Behavior
Shell should start, or Recover/Update should restore a usable computer. When self-serve fails, the computer should be recoverable server-side without leaving it in a partial state.
Screenshots / Screen Recordings
Operating System
MacOS
Version Information
Grok Bot desktop: 0.68.1 (stable)
Support ticket: T-G71979
Conversation ID: 2cd41e79-dfa3-4cf7-8b86-9beb3acea115
Additional Information
Account: [email protected] . Support ticket: T-G71979. Conversation ID: 2cd41e79-dfa3-4cf7-8b86-9beb3acea115. Self-serve path is exhausted per [email protected] AI support. Similar forum cases were fixed by staff server-side reprovision/rebuild (Bots/files/logins preserved). Suspected cause: shared machine OOM (many bots / browsers). Please do not ask me to press Reset/Update again. Request: server-side reprovision of this computer for this account.
Does this stop you from using Cursor
No - Cursor works, but with this issue