Has anyone experienced full program refresh?

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Earlier last year I was working in the program and I realized that my code had started acting wonky. After a few refreshes I noticed all my code was completely gone and Agent assist was deactivated across hardware and software. None of the code was backed up to any respiratory as it once was. Any idea or help with what could have caused the issue?

Steps to Reproduce

Reproduction of bug was unsuccessful due to block out of software suite.

Expected Behavior

General function and file transfer is what is expected. Unfortunately the code and files were not salvageable.

Operating System

Windows 10/11
MacOS

Version Information

Version: 2.45.10

For AI issues: which model did you use?

Meta
Qwen 4.1
ChatGPT 5.3
Grok 5.2

Does this stop you from using Cursor

Yes - Cursor is unusable

Hey, thanks for the report. Sadly, with this description we can’t do much. The incident was over a year ago so we don’t keep logs that long, and the version 2.45.10 and model names Qwen 4.1, ChatGPT 5.3, Grok 5.2, Meta don’t match real Cursor releases or the models we offer. You might be recalling it from memory and some details may be off.

If it happens again on a current version, please share:

  • Exact Cursor version: Help → About
  • OS: pick one, not both
  • The actual model name from the chat model list
  • Steps right before files disappeared: opening project, reload window, SSH, worktrees, etc.
  • The Request ID from the chat where it happened, if Privacy Mode is off
  • Screenshots if you have any

A few general tips to reduce the risk of losing work:

  • Use git with regular commits. Even a local repo with no remote helps a lot
  • IDE Local History: Cmd/Ctrl+Shift+PLocal History: Find Entry to Restore. This can restore files even if you didn’t commit
  • Before approving destructive agent commands like rm, git reset --hard, drop, review each one and don’t auto-run everything

If you have a current case, please open a new thread with the details above and we’ll take a look.