How to fix User is unauthorized

Support Bug Reports
1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Here is my request detail:

Request ID: 62b04c91-83ee-4183-9ca1-22d3b2dcdc4c
{"error":"ERROR_UNAUTHORIZED","details":{"title":"Unauthorized request.","detail":"User is unauthorized","isRetryable":false,"additionalInfo":{},"buttons":[],"planChoices":[]},"isExpected":true}
Unauthorized request. User is unauthorized
Cje: Unauthorized request. User is unauthorized
    at kmf (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9095:38034)
    at Cmf (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9095:37240)
    at $mf (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9096:4395)
    at ova.run (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9096:8170)
    at async qyt.runAgentLoop (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:34190:57047)
    at async Wpc.streamFromAgentBackend (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:34239:7695)
    at async Wpc.getAgentStreamResponse (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:34239:8436)
    at async FTe.submitChatMaybeAbortCurrent (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:9170:14575)
    at async Oi (vscode-file://vscode-app/Applications/Cursor.app/Contents/Resources/app/out/vs/workbench/workbench.desktop.main.js:32991:3808)

Steps to Reproduce

when i send message

Operating System

MacOS

Version Information

Version: 2.4.21
VSCode Version: 1.105.1
Commit: dc8361355d709f306d5159635a677a571b277bc0
Date: 2026-01-22T16:57:59.675Z
Build Type: Stable
Release Track: Default
Electron: 39.2.7
Chromium: 142.0.7444.235
Node.js: 22.21.1
V8: 14.2.231.21-electron.0
OS: Darwin arm64 24.6.0

For AI issues: which model did you use?

auto

Does this stop you from using Cursor

Yes - Cursor is unusable

3

Hey, thanks for the report. Try these steps:

  • Cursor Settings > Models: check if a custom Base URL is set. If it is, remove it.
  • Sign out and sign back in via Cursor Settings > General > Sign Out.
  • Fully restart Cursor.

Let me know if it helped. If not, send a screenshot from Cursor Settings > Models so we can see your active settings.