Thanks for reaching out. This looks like a billing-related query, and the forum isn’t the right channel for these. The forum team does not have access to account details or the ability to do things like process refunds or manage subscriptions. As such, we’ve unlisted this thread.
Please email [email protected] for assistance. Our billing specialists are the experts in this domain and are best equipped to handle your request.
If you’ve already emailed, hang tight. The team will get back to you as soon as they can!
Additionally, to help ensure most of our users can participate in discussions, this forum is currently English only. When you reach out to support, feel free to write in your preferred language, but for future forum posts please translate the content into English.