In-app updates fail on macOS 27 for ~2 weeks; ShipIt aborts after too many attempts

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

Paying subscriber. For about two weeks, in-app updates on my MacBook Pro fail. Cursor downloads the update, quits as if installing, then ShipIt retries and aborts with “Too many attempts to install, aborting update,” then relaunches the old build. Workaround: uninstall and reinstall from cursor.com.

Steps to Reproduce

Accept an in-app update. App quits for install. ShipIt begins installation, resumes attempt 2/3, then aborts and relaunches the old version.

Expected Behavior

Update installs and Cursor relaunches on the new version.

Operating System

MacOS

Version Information

OS: macOS 27.0.1 (Build 26A434), Apple Silicon.
Cursor: 3.22.12 (/Applications/Cursor.app)

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey @sunderee, thanks for the report!

This is a known issue with in-app updates on macOS 27 that the team is tracking, and I’ve added your report to it. It usually happens when Cursor isn’t allowed to run in the background: macOS then stops the installer as soon as Cursor quits, which is why ShipIt retries and gives up.

Could you try these steps?

  1. Quit Cursor completely (Cursor → Quit Cursor, or Cmd+Q).
  2. Open System Settings → General → Login Items & Extensions.
  3. Under “Allow in the Background”, find Cursor (and any Cursor entry) and turn it on.
  4. Open Cursor again, wait for the Update button, and click it.

Let me know whether Cursor was turned off in step 3, and if the update succeeds after turning it on!

7

Hi Colin, I followed your instructions, and the update worked as expected. Thanks for the heads-up as well; hopefully you and the team figure it out. All the best!