Login failed on Windows 11

Support Bug Reports
,
1

I clicked the login button on the cursor app, opened the browser, and successfully logged in. However, there was no response when I returned to cursor. I can use cursor on the browser (I have purchased a subscription) and it works on my Mac

I hope someone can help me. I have two computers and need to switch between workspaces
Thank!!

image
image905×530 7.07 KB

image
image1350×969 46.6 KB

2

Hi there!

We detected that this may be a bug report, so we’ve moved your post to the Bug Reports category.

To help us investigate and fix this faster, could you edit your original post to include the details from the template below?

Bug Report Template - Click to expand

Where does the bug appear (feature/product)?

  • Editor, Tab & Chat (autocomplete, Composer, in-editor agent)
  • Terminal & commands
  • Models, pricing & API keys (availability, Auto/Max, BYOK/Bedrock)
  • MCP & tools
  • Cloud Agents & Automations (cursor.com/agents, scheduled/event)
  • BugBot & Code Review
  • Cursor CLI
  • Cursor Mobile
  • Remote (SSH / Dev Containers / WSL)
  • Account, billing & login
  • Something else…

Describe the Bug
A clear and concise description of what the bug is.

Steps to Reproduce
How can you reproduce this bug? We have a much better chance at fixing issues if we can reproduce them!

  1. …
  2. …
  3. …

Expected Behavior
What is meant to happen here that isn’t working correctly?

Screenshots / Screen Recordings
If applicable, attach images or videos (.jpg, .png, .gif, .mp4, .mov)

Operating System

  • Windows 10/11
  • MacOS
  • Linux

Version Information

  • For Cursor IDE: Menu → About Cursor → Copy
  • For Cursor CLI: Run agent about in your terminal
IDE:
Version: 2.xx.x
VSCode Version: 1.105.1
Commit: ......

CLI:
CLI Version 2026.01.17-d239e66

For AI issues: which model did you use?
Model name (e.g., Sonnet 4, Tab…)

For AI issues: add Request ID with privacy disabled
Request ID: f9a7046a-279b-47e5-ab48-6e8dc12daba1
For Background Agent issues, also post the ID: bc-…

Additional Information
Add any other context about the problem here.

Does this stop you from using Cursor?

  • Yes - Cursor is unusable
  • Sometimes - I can sometimes use Cursor
  • No - Cursor works, but with this issue

The more details you provide, the easier it is for us to reproduce and fix the issue. Thanks!

6

Hey, thanks for the report. From the screenshots, I can see the browser says “All set!”, but the app stays on the Log In screen. Browser and Mac work, so your account is fine. The issue is that the login handoff back to the Windows app isn’t going through.

The app only listens for the auth response for a short time after you click Log In, so a quick re-login usually fixes it:

  • In Cursor, click Log In again to start a fresh attempt.
  • Finish login in the browser tab that just opened, not an older one, and do it quickly within a couple of minutes. Since cursor.com is already logged in, it’s usually a single click on “Yes, Log In”.
  • If Cursor sends a verification code to your email, check spam, enter the code, then repeat step 1 and go through the flow quickly again.
  • Keep your network and VPN stable during those couple of minutes. If you use a VPN, try without it.

If it still doesn’t work, send your Cursor version: Menu > About Cursor > Copy, and let me know if you’re using a VPN or a corporate proxy. A similar case with an extra workaround is discussed here: Desktop app stuck on login screen after successful browser authentication

Let me know how it goes.

7

I have tried switching browsers, restarting my computer, and stopping/using VPN, but I still cannot complete the login process for the cursor APP. Even uninstalling and reinstalling the latest version of the app did not resolve the issue

8

I will refer to this approach and conduct a thorough investigation

9

Perhaps the previous version I had was too old, or it was an outdated version of the compiler, which caused an exception when I updated it directly. I deleted all cursor APP-related files on my computer and reinstalled it, and it worked fine

10

Hey, glad it’s working. Fully removing the Cursor files and doing a clean reinstall is exactly what helps in cases like this, when a normal reinstall doesn’t reset the old login state.

For next time, if it happens again, try a quick re-login first. Click Log In in the app, then finish the step in the browser tab that just opened within a couple of minutes, with a stable connection. If it gets stuck again, do a clean reinstall like you did.

I’ll keep this thread open just in case. If it comes back, post here.