My Recent Post about slow requests disappeared — Bug or Moderation Issue?

Hi all,

Yesterday, I published a post about slow requests (link: Slow requests now stuck), but now I’ve noticed it has disappeared from both the search and the list of posts. Is this a bug with the forum, or has my post been removed by moderators? If it’s the latter, is there a reason for hiding discussions about new API restrictions?

Would appreciate clarification. Thanks!

2 Likes

Since many people are complaining about the numerous deteriorations in service, especially for long-term users, I think many messages are being “filtered.” A while ago, the forum was full of messages from people who were dissatisfied. From one day to the next, you simply don’t see these anymore.

2 Likes

agreed. seems extremely likely - which is a horrendous practice. warrants BBB complaints.

this post also isnt showing up now too, either in latest nor the new filters.

As it happens, I had read your post yesterday and read it several times after each reply, it was well visible and still is. I didnt book mark it but read it after each reply when it popped back up.

However there were before and after your post similar other posts and this is what happened also in the past, people just make new threads with complaints instead of bothering to add their feedback to existing threads or file proper bug reports. It pushes other posts down and creates a ton of posts for everyone to read.

From my personal experience, such posts attracts the same kind of responses which for us Cursor users is not helpful. It mostly causes damage to the community due to rants, speculations and hostility, instead of asking for actual help. Lots of people stopped using the forum because of negativity in repeated posts that made things look like its a huge conspiracy theory instead of an bug.

I personally had no issues using Claude or any other features of Cursor yesterday. This does not mean you had no issues or that there were no issues. Your choice was not to file a proper bug report, but rather to follow up about the post instead of the actual issue.

Honestly who would want to read such posts? Lots of us Cursor users here try to help others when there are issues. No matter if triaging bugs, or prompting issues or temporary glitches with API providers, figuring out Cursor bugs and flagging them to devs, also for sure helping those who do not fill out bug reports or read documentation. Many of those are fine as issues happen, I personally would prefer a proper bug report I can check and either confirm or help the user narrow down the cause. More often than you would assume it was something unexpected like a router stuck, file permissions,… etc. But for eliminating potential causes a bug report is really needed.

Cursor is not bug free, there is no such thing in IT, and its not unexpected that either their staff or API providers mess up sometimes. But it is also sometimes strange what conspiracy theory people come up with when there is a technical issue. For example others commenting here that this post isnt showing up when I saw it in the new posts for sure, would have read it otherwise.

As you joined just 6 days ago here in the forum you might not know that Cursor team (incl. their devs) is reading the posts and replying to most of them.
They are definitely taking reports seriously and I read every day many posts where they help users.

Should they spend time checking if the forum has a bug? No, i would rather they spend it on new features and fixing bugs :slight_smile:. Though they do update the forum regularly from what I saw in last months.

Its finally starting to feel like a community again and people sharing ideas plus helpiong others when they want help.

1 Like

T1000 does have a valid point, it helps to clean up the forums for the community and appears far less conspiracy-like. It’s also easy to fall into a mob mentality in that regard when there are enough users complaining about similar issues.

However, suppressing every single post about the slowness should not happen. Either grouping or a pinned complaint to consolidate should be used until clearing up and having clarification on issues if there are a lot of people having that issue.

‘Experiencing platform slowness? Help with debugging or get guidance for troubleshooting here!’

Without clear direction on a significant issue where many users are experiencing the same thing, people will continually create posts about it. I don’t believe I can find any places that guide many users going through this on how to send in debugging data for the devs to review versus just scrubbing it entirely.

Removal of posts about deterioration of service entirely can sway public opinion about a products stability in the marketplace.

§ 465.7 Review suppression. (e.g., users subscribing to Cursor AI unaware of performance issues). Yes, forum posts complaining about platform performance due fall under user reviews. No, targeting spam or abusive posts and moderating them are not an FTC violation - the violation occurs if it clearly shows that moderation has targeted legitimate negative feedback to create a misleadingly positive impression. That case may be stronger without those pinned posts leading to clear direction for users.

This can also be very clearly evaluated by keeping an eye on the feedback category of the forums, and this component would be the strongest foundation for a violation for Review Suppression.

i made a post about this issue @olegKusov as well - Issues with performance? Unusable? Slowness? Check here and vote on fixes!

1 Like