New environment of Cloud Agent can't be created for repositories which installed the Cursor GitHub app before

Support Bug Reports
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Where does the bug appear (feature/product)?

Background Agent (GitHub, Slack, Web, Linear)

Describe the Bug

We tried to install the Cursor GitHub app into our repositories to start using the Cursor Cloud Agent.
If the repository hadn’t installed the Cursor GitHub app yet, we were able to see that repository in the new environment’s list.

However, if the repository had installed the Cursor GitHub app before (i.e. we re-installed this time), we were not able to see that repository in the new environment’s list.
We already tried removing the GitHub app and re-install it. But it didn’t help.

Steps to Reproduce

  1. Install the Cursor GitHub app in the repository which installed the same app before
  2. Create a new environment of Cursor Cloud Agents

Expected Behavior

If we install the Cursor GitHub app, we can see that repository in the new environment list.

Operating System

MacOS

Version Information

Version: 3.2.16

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

7

This is a known bug. When the Cursor GitHub App is removed and reinstalled on repos that previously had it, the new installation isn’t properly registered for those repos on our end. That’s why fresh repos appear in the environment list while previously-connected ones don’t.

A couple of things to try right now:

  1. Verify the GitHub App scope — On GitHub, go to your org’s Settings > Applications > Cursor and confirm the app is installed with “All repositories” (not “Only select repositories”)

  2. Reconnect GitHub from the Cursor dashboard — Go to cursor.com/dashboard/integrations, disconnect GitHub, then reconnect. This is different from reinstalling the app on GitHub’s side — it re-registers the connection on our end and may resolve the issue

If those steps don’t help, let us know and we can investigate your account further on our end. Our team is also aware of the underlying issue and working on a permanent fix.