Not able to open the .dmg file

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Cursor IDE

Describe the Bug

I’m unable to download Cursor version 3.24 on my Mac. The downloaded DMG file shows a “corrupted file” error when I try to install it.

Steps to Reproduce

Download the latest version and try to open it.

Expected Behavior

Install in my local system

Operating System

MacOS

Version Information

Cursor 3.24

Does this stop you from using Cursor

Sometimes - I can sometimes use Cursor

5

Hey @Kishore_Akash_YS, thanks for the report!

We checked the current macOS download (3.24.12) and the file on our side is intact, so this usually means the copy on your Mac got cut short or changed while downloading. Corporate VPNs and security proxies are a common cause for large files like this.

Could you try this and let me know what happens?

  1. Delete the old Cursor-darwin-*.dmg file from your Downloads folder.
  2. If you can, disconnect from your company VPN (or switch to a different network, like a phone hotspot).
  3. Go to Cursor · Download and pick the Apple Silicon macOS download.
  4. Open Terminal and run: hdiutil verify ~/Downloads/Cursor-darwin-arm64.dmg
  5. If it says the checksum is VALID, double-click the DMG, drag Cursor into Applications (choose Replace), then open Cursor from Applications.

If it still fails, please reply with:

  • The exact error text (or a screenshot), for example “corrupt image” when opening the DMG vs. “Cursor is damaged and can’t be opened” when launching the app
  • What step 4 printed
  • Your macOS version (Apple menu > About This Mac)