Stil Reconnecting

Support Bug Reports
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1

Where does the bug appear (feature/product)?

Cursor CLI

Describe the Bug

Request ID: 65061026-43e5-4045-bef3-47b0ba28c4c7
An unexpected error occurred.
[unavailable]
RetriableError: [unavailable]
at X_S (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8767:222678)
at _Oa (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8767:221101)
at SyS (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:14076)
at Object.classify (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:18305)
at gyS (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:6340)
at async ROa.run (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:17612)
at async Yfe.runAgentLoop (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8870:31366)
at async KJl.streamFromAgentBackend (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20833:16850)
at async KJl.getAgentStreamResponse (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20833:38905)
at async fHe._submitChatMaybeAbortCurrent (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8848:4456)

Steps to Reproduce

i am trying lots of time, restart, reinstall all steps i have made but still not fix the error

Expected Behavior

still reconnecting

Operating System

Windows 10/11

Version Information

Request ID: 65061026-43e5-4045-bef3-47b0ba28c4c7
An unexpected error occurred.
[unavailable]
RetriableError: [unavailable]
at X_S (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8767:222678)
at _Oa (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8767:221101)
at SyS (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:14076)
at Object.classify (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:18305)
at gyS (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:6340)
at async ROa.run (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:17612)
at async Yfe.runAgentLoop (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8870:31366)
at async KJl.streamFromAgentBackend (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20833:16850)
at async KJl.getAgentStreamResponse (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20833:38905)
at async fHe._submitChatMaybeAbortCurrent (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8848:4456)

For AI issues: add Request ID with privacy disabled

Request ID: 65061026-43e5-4045-bef3-47b0ba28c4c7
An unexpected error occurred.
[unavailable]
RetriableError: [unavailable]
at X_S (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8767:222678)
at _Oa (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8767:221101)
at SyS (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:14076)
at Object.classify (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:18305)
at gyS (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:6340)
at async ROa.run (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8768:17612)
at async Yfe.runAgentLoop (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8870:31366)
at async KJl.streamFromAgentBackend (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20833:16850)
at async KJl.getAgentStreamResponse (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:20833:38905)
at async fHe._submitChatMaybeAbortCurrent (vscode-file://vscode-app/c:/Users/Admin/AppData/Local/Programs/cursor/resources/app/out/vs/workbench/workbench.glass.main.js:8848:4456)

Does this stop you from using Cursor

No - Cursor works, but with this issue

5

Hey, thanks for the report. The [unavailable] error means that Cursor on your PC can’t open a connection to our main API server api2.cursor.sh. At the same time, your machine can reach our other servers fine, and everything was working normally until the evening of September 19. It looks like something on the PC or in the network is now blocking that specific address. Reinstalling doesn’t change anything, which matches what you’re seeing.

Please go through these steps and tell me what you get:

  1. Cursor Settings > Network > Run Diagnostics. Take a screenshot of the result and attach it here.
  2. Open Windows PowerShell and run these one by one, then paste the output here:
    • nslookup api2.cursor.sh
    • curl.exe -I https://api2.cursor.sh
  3. Open C:\Windows\System32\drivers\etc\hosts in Notepad. You might need to run Notepad as admin. If you see a line with cursor.sh or cursorapi.com, delete it, save the file, fully close Cursor, then reopen it.
  4. If you’re using a VPN, proxy, or antivirus with web protection, temporarily turn it off and try starting a new chat.
  5. Quick test: connect your PC to a mobile hotspot instead of your usual network and try starting a new chat.

Let me know after which step 3, 4, or 5 chat starts working, or share the results from steps 1 and 2 if nothing helps and we’ll dig in further.